I never write reviews but felt this hotel needed one to help others trying to decide - overall it’s a bed and clean room but don’t expect amazing service. Lots of simple things missing from this “4 star” hotel. We had a standard room which starts at around 300 euro a night, very expensive and not worth the cost at all. The curtains are 1 thin piece of fabric, in the day you either have them closed with a dark room because there’s no second frosted curtain (where you get the light, and the privacy) if the curtains are open everyone opposite just looks in & was woken every morning at 6am by the light because the are so thin - not ideal In the bathroom there’s no body lotion etc which is a given at any 4 star so I didn’t pack any. Poor quality shower gel which is nailed into the shower , just cheap. Nowhere to put a hand towel or separate shower towels there’s just 1 hook, odd! No iron and a weak hairdryer. Simple things that make a 4 star just aren’t there The main reason for the review : On our second to last day one room card stopped working so we swapped it at reception in the morning - later on we’d been out all day and wanted to sit in the sun for 1.5 hours before meeting friends for dinner - the card stopped working again after getting all the way up to our room carrying heavy bottles of water so we went all the way back down, to be told “you haven’t paid for your room so we’ve locked you out you should have paid at check in”… As if it was our fault… No one asked us too? I gave my card on booking plus we gave another card at check in… They then proceeded to overcharge us for our stay. We ended up wasting over half an hour of that 1.5 just in the reception trying to figure out why they’d overcharged us etc it’s just inconvenient, we’re on holiday you have our cards and we were checking out literally the next morning, why they felt they had to interrupt our stay on the one day it was sunny during our stay I have no idea.
Cemerlang
101 Ulasan