Hotel berhampiran Serene Bay, Bariloche Department

When I went to make a reservation at the Llao Llao, I could have easly chosen a more expensive room in the newer Moreno wing. But the hotel website made it look as if the older Bustillo rooms had the same nice lake view as the Moreno rooms, so it didn't seem worth the extra price. But the room that we were given, on the fourth floor of the Bustillo building, was small, dark and extrmely depressing, with a tiny view of the lake through a dormer window that one could only see standing up. As it rained for most of our stay, we had no choice but to spend a lot of time in the room, which was really dismal. The bathroom was also particularly ancient, and the bed was not comfortable. The location of the Llao Llao is certainly dramatic, and the indoor/outdoor pool in particular is wonderful. I'm sure that the hotel is a lot nicer in good weather. But it's inconceivable that this could be considered a five-star hotel, considering the dreary state of the room that we were given.

So the Check-in was a nightmare because you had to do in over the website with WiFi that wasn’t great The room was big and clean and the bed was comfy The bathroom was a bit run down as was the rest of the room but you could have a nice and hot shower The breakfast was good as we had the “extra“ the lock on my window was broken as well …they did fix it temporarily though Otherwise the hotel is on what I would call the end of the centre of the Main Street and therefore you can walk very nicely to all the shops of Bariloche

Muy bello lugar en Bariloche a 13 k del centro y a 7km del aeropuerto fue nuestro hogar en este bello lugar.Es un complejo muy bonito a orillas del lago Nahuel Haupi;con vistas maravillosas de las montañas.El complejo es muy moderno y las instalaciones muy cómodas y acogedoras. Tienen smenites aceptables.Son spart hotel donde te podes cocinar y pasar los días en este lugar admirando el paisaje.Hace mucho calor tienen losa radiante;lleva ropa liviana para esta en las instalaciones. El servicio de limpieza lo cobran aparte y todo lo que necesites te lo tenes que llevar del centro salvo que andes en auto este lugar es recomendable en este caso sino no te conviene;esta lejos de todo.Yo recomendarías un par de cosas como arreglar las calles del complejo y las aledañas ya que están muy dañadas para circular.En referencia a los apart deberían de reponer por lo menos el PH del baño a diario y mejorar los cubiertos ya que no podes ni pelar una manzana con lo que te dejan en el apart(no tienen ni filo).El personal adecuado;las chicas de desayunar un poco cansadas siempre;sin mucha simpatía se notaban problemas internos de funcionamiento.El desayuno adecuado repetitivo;si te quedas muchos días no te lo recomiendo Es mejor prepárate en el apart el mismo.El wifi un poco lento por momentos.Tienrn piscina externa solo de temporada.Es ideal el lugar si vas en auto.Cada apart tiene su dueño y depende de quien sea tenes los diferentes servicios del lugar como por ejemplo muebles de jardín no todos los apatmrt los tientn.La seguridad es bueno pero un poco tediosa;ya que cada vez que dejas el complejo te revisan la valija del auto;parece excesivo.El lugar es muy recomendable ;el nuestro era con vista al lago muy placentero oír el ruido del agua en las noches.Recomendable.

To provide some background about myself, I have backpacked in the likes of Vietnam, Peru, Cambodia etc. I am not some primadonna and can totally accept basic/rustic accommodations. We booked the suite at Selina which is the best room they have and was not cheap at near two hundred per night. Website makes it appear that this is some cute and trendy design hotel. Really this is a vintage hotel which must have been purchased and cleaned up a little bit, it appears nice in the photos because of the modern furniture but the furniture itself is rickety and falling apart at the seams. The top of the coffee table was not attached and the bench in the bedroom area would have collapsed if a child sat on it. My first impression was, they tried but did not succeed. I felt some sympathy for them in the beginning. But it only went downhill from there. When you arrive you will find that the room is without a telephone, a television, water, coffee maker, and the toiletries are in flimsy packets which they do not replace every day because they do not clean the room while you are there. The Wi-Fi is spotty at best. The hairdryer was broken when I arrived, and it took them over a day to fix it. For most people this isn’t an issue but I have 20 inch long hair that is thick and cannot wash it without a blow dryer. I had more or less beg the staff to fix it in order to get it done. There is no air-conditioning. The hotel is staffed mainly by young hipsters who seem to have no training in hospitality, and some of them lacked even basic courtesy and had a bad attitude in most interactions. Above and beyond all of these misgivings, the one issue that I absolutely could not forgive as a fact that there was no running water in our suite. When I needed to shower I had to sit in the tub underneath a trickle of water coming out of the faucet, attempting to bathe myself whilst basically sitting in my own filthy water freezing and struggling to wash myself. When we informed the reception staff of this issue, their explanation was that this was a known issue which was common in the suites. I am of the opinion that running water is a basic necessity and human need that any hotel room should offer whether it is a hostel or not. However, this was advertised as a suite, a private room, as such I would not anticipate having to use shared showering facilities (which we were forced to) or pay the price that we did for the suite. This is definitely 100% a hostel/backpacker place, with absolutely no services. In my opinion they should not even offer private rooms. The private rooms are clearly an afterthought and they don’t even have the infrastructure to support them. If you are expecting anything even slightly nicer than a backpack or type hostel stay elsewhere. We checked out after only one night.