Hotel berhampiran Grey & Simcoe Foresters Regimental Museum, Barrie

Nasty hotel with big water damage and lots of mold. Mold was covered up by paint and caulking. You can tell by the pictures.very poor service, no coffee, and watered down juice. Took 3 hours and 3 calls to front desk for towels. I strongly recommend you dont stay here. Plus there were people drinking beer and being loud in the hallways very late passed 11pm. Kids playing hockey and yelling in the hallways. We slept like crap. I filed a complaint with head office and i will be filing a claim for a full refund and i will accept nothing less. If i dont get my full refund i will take this to small claims. I will go to the media if i have to , SO PEOPLE CAN SEE ITS DIRTY AND MOLDY AND GROSS!!!!!!

Ein typisches Kettenhotel mit der erwarteten Ausstattung und Dimensionen des Zimmers. Nicht mehr ganz neu, aber noch gut in Schuss. Einzig das Frühstück war etwas sehr einfach gehalten. Verhältnis Preis/Leistung war aber trotzdem bei knapp unter 100€ gut.

Stayed here for a hockey tournament weekend with a large group of approx. 60 people total. My main complaint is what occurred on Saturday November 25. While there are many things I could have complained about with this place - this one is the most important. As we are a large group with kids, we requested to book the conference room for a team dinner (pizza and wings) and was told that it was under renovations and could not. We then requested the front lobby area as it had adequate seating / tables and confirmed with an employee that we could for 6:30pm. We were told we could do this by a staff member - not to mention we saw plenty of other people having drinks and food in that area the night before. So as far as we understood, this was ok to do. Our game that day was 3-4 and some of us even stayed an hour longer to watch the game after since we were playing the winner of that game the next day. Our team was not even present at the hotel from about 1:45 to 5:30 / 6:00 on Saturday afternoon to early evening. (Note: the time is very relevant to the issues) At around 6:15 I started to hear some of our kids crying in the hallway saying ”the girl at the front desk called the cops on us”. I thought it was a joke. I assume you reading this would also think it was a joke - but sadly no. Around 7:40 the police finally came and ”broke up our pizza party”. The girl at the front desk told the police we were ”drinking and being rowdy” - which we absolutely were not. Remember, we all just got back to the hotel about 45 mins before she called the police. After the police cleared us out saying that we were not allowed to congregate in that area and that alcohol is prohibited we all retreated back to our rooms. After the group was gone, I went to the front desk privately to ask the girl her name. Her response was ”Why?” and I said ”So I have the name of the person who called the police on 10 and 11 year olds when I make my complaint to the hotel.” She refused to give me her name (nor does any of the staff here wear name tags) and then she said ”I didnt call the cops on the kids, I called them on you.” and I said ”For what!? We were only here for 45 min - and why did you tell our kids then that you called the cops on them ?!” She responded with ”what I actually said to them was ”Do you want me to call the cops on you again?” and I responded with ”AGAIN? When did you call the cops on us the first time?!” She responded with a smirk and an attitude saying ”At 3:00”. At 3:00. WE WEREN'T EVEN THERE. Apparently there were 3 hockey groups booked that weekend and maybe she mixed us up with a different group? Without trying to have a respectful conversation with us, she called the police and told our children - not us. That is how we found out the police were called - our kids told us. One of the youngest siblings in the group was so terrified she was going to get arrested - she couldn't stop crying. At around 9 pm we all retired to our

Amazing room and well maintained. The jacuzzi was clean and decorated well. Apart from it if Tvs can have the roku systems in it would be a plus point.

Beautiful place lovely staff

Post COVID-19 travel has been an experience. The world is a different place for the traveler and inn keeper. This establishment never lost sight of the golden rule: Service above all else. Once you enter the facility and approach the front desk, you know that you are in a place of service excellence. After checking in, I requested additional towels. I walked outside to the car and back to my room and the team member was waiting at my door with my towels. WOW !!! I had a few questions and approached the front desk. The team member jumped on the phone and called several outlets to assist me. Meanwhile, another member of the hospitality team, hearing my request, came over to offer assistance. Double WOW!!!! If I am anywhere near this area in the future, for any reason, I am staying here!! I recommend this establishment and team.

We came for Barrie Spirit Fest. What a weekend we had! Love this city. Hotel was clean and comfortable. Staff accommodating. We used the bar in the evening and loved the patio/sitting area out back. Kids had fun in the pool and the surroundings great! Walk to Tim Hortons and grocery with wine across the street. Hotel had TV's in lobby and a very homelike lobby. We hope to be back next year! Barrie was so nice! We had some time to check out the waterfront too. Very nice!

I was in Barrie for 4 nights and stayed at this hotel having previously stayed at other Hampton Inn and Suites. Nice lobby but our room was well worn. Badly in need of a reno. It was very humid so we had to run the air conditioner at night. Basically every time it came on both my wife, my daughter and I would be woken up. It had a very loud blower was mount against the outside wall. It was brutal. We are normally deep sleepers. I’ve only experienced this type of unit in budget motels in one hotel towns. Didn’t expect this for the price charged for the room. When we entered our room I noticed a bobby pin on the carpet in front of the TV. That bobby pin stayed there for our entire visit. So likely our room was never vacuumed for our 5 day stay. They did make the beds every day and tidy the room but we had to call the front desk to get our towels changed. Given the humidity towels wouldn’t really dry when hung. The breakfast they provided was ok. The eggs where decent although my 9 year old was not impressed with the stale cheerios provided by one of those long tube where you turn the wheel at the end. She did enjoy the waffles. From a price point this hotel should rent for $99 dollars per day not the grand it cost me for four nights. It’s a solid two star hotel . It will stay busy simply because there aren’t many hotels in Barrie.

Our stay was online for a night. Was all good experience. Not sure about breakfast it was included in our stay but we didn’t have it, checked out a bit early so. Was included with all necessary amenities, mini fridge, coffee maker, microwave. Although we didn’t use anything much. Very satisfied.