Hotel berhampiran Gro-Rite Horticultural Supplies, Basildon

Room nice and cleaned Good facilities nice friendly staff at desk as well as the people working behind the bar and breakfast Also good location for restaurants and nightlife

My second stay at the hotel and as before the room and it’s facilities were fine. The only issue being, because of the age of the hotel, there are no plug/USB points close to the bedside. However, Housekeeping is very good and the welcome and helpfulness from the Reception team is great.

We spent the night here and were very impressed with the marquee and had a great time at the party . The family room we stayed in was clean tidy and comfortable. We then all had breakfast and the staff was very attentive and helpful especially for my daughter needs as she’s gluten free , so we decided to stay on for lunch which was also very nice . I would highly recommend

All round excellent Food? In the bar , excellent rooms , nice and tidy and clean Car park outside easily accessible to hotel Receptionist very friendly and helpful.. Bar staff very friendly food excellent Very close to the beach and all restaurants. I mean at least outside the door. Receptionly and helpful.

We stayed here for 2 nights Monday and Tuesday , we arrived to find the free parking is actually out of sight the other side of the shops in a public long stay carpark . The room although large and spacious was not really furnished that greatly the bed was a standard double not very comfortable , the wall paper was the same I decorated my daughter's room over 10 years ago with , and in places the paint was coming of the wall or was flaking and dirty mainly on the corners and around the shelf the kettle was located on . The breakfast wasn't the best but was adequate . However on the second night we had the neighbours from hell in the next room coming in at 2330 playing computer games ,watching TV and imitating the noises on the game this went on till 0200 I. The morning . I tried calling the reception but no one picked up . no where could I find an emergency contact number either . I e mailed the hotel so they would be aware of it the following morning . Well if you ever experience this hotel don't expect tohe management to show any empathy over remorse infact one of the directors /general manager denied any responsibility for the hotel at all and his sister when she finally called me claimed they could not be held responsible for the other guests actions and did not have any members of staff on after the bar closes so guests can effectively run wild it it's not down to them . She offered about 17 quid compensation. For aa nights disturbed sleep and would not enter into any form of negotiation and offered no apologies what so ever .my advise if. Your looking for a very tired hotel and don't mind not sleeping well then fill your boots me I certainly won't be returning and as for compensation it's now in the hands of my card provider to dispute the payment under section 75 failing to provide the basic service as advertised.

My husband and I stayed here Friday 17/5/24 and Saturday 18/5/24 in a comfy room. We had other family and friends staying in various rooms, as we had all travelled from the North West to attend a family wedding on the Saturday - around 18 of us in total, including the bridegroom. The village of Horndon-on-the-Hill is stunning, medieval and picturesque, and the Bell Inn is full of historical charm (even though a witch was burned right here in the 16th century!) Now for the rooms. Clean, modern and reasonably well equipped, although the very firm bed in our High Wire room has given me terminal backache! Lovely toiletries provided in the bathroom (we brought our own) - but that was the extent of the generosity! Milk for tea/coffee was in very short supply, 3 small capsules of skimmed milk when we arrived, and a packet of biscuits containing 2 biscuits ( one each)! Our son, daughter-in-law and their two teenaged children were in the family room with the spiral staircase - they had been gifted 4 little capsules of milk for the 4 of them and our daughter-in -law thought it likely that she may become the second victim to be burned at the stake for daring to request extra milk! It was a case of “well how many DO you want?” in quite a belligerent tone. Four of our friends arrived later in the evening, and two of them had just set down their cases in their room when the fire alarm sounded. The same member of staff who had dealt with our daughter-in-law’s milk request came to look for what had caused the alarm, and again, in a belligerent tone, she asked “have you been using the iron” to which my friend replied “we have only just arrived!” This lady (manageress or whatever she is), needs to improve her hospitality skills, and to realise that when guests have been travelling for possibly many hours through the Friday traffic, they don’t wish to be greeted with the type of attitude she has, abrasiveness has no place in the hospitality business. Our cleaning ladies were lovely and provided us with extra milk etc. on request. Breakfast - ours was okay, but one of our group received her poached eggs sporting a large hair. She sent it back, then received undercooked eggs, which she didn’t eat but paid for anyway - she is an elderly lady who didn’t “like” to send her eggs back a second time. The Bell Inn is a lovely, quirky atmospheric establishment set in stunning countryside, and it could be perfect with a few simple tweaks.

- Spa isn’t free! - Old and Small TVs in room - Additional £100 additional unexpected preauthorisation deposit at check-in - Old and smelly carpets - Decor aging a bit - £5 extra per room service to bring a tray to your room, no option for you to collect the tray yourself - Room pictures don’t appear to match the reality - Nice staff, helpful and friendly - grounds are clean and tidy - Rooms are clean and tidy - Bed was comfy - Heating was readily available - Good clean bathroom and easy to use - Lifts worked fine - Very quite at night - Depending on where you are planning to go from this hotel, be prepaid to paid the toll fees for the Dartford Tunnell or Dartford crossing each way