Hotel berhampiran Port Zante, Basseterre

A wonderful hospitable experience. At check-in l was greeted by two friendly staff members. One checked me in quickly and efficiently, while the other staff member got me a libation and water. I was readied to my room in less than 7 minutes.The grounds are immaculate and the everyone including the pool maintenance staff was efficient and showed diligent care every day. The dining staff was quick, engaging and responsive to my needs without me having to constantly ask. My room was immaculately cleaned by Juvanna. Luckily I had the opportunity to meet the guest services supervisor and let her know how remarkable her staff is. She also sent me back to the airport using the resort's shuttle. Another plus. Definitely received 5 star treatment at 4 star prices.

The hotel was as expected for the price was paid for so overall good

Having spent 3 weeks here to really experience a ‘holiday’ rather than staying at our beautiful family home from home on the island- this review should’ve been better but unfortunately it’s down to individuals who clearly do not understand the importance of hospitality and customer service OR it’s probable that they are selective with which guests they treat appropriately. This hotel really needs to revisit staff training to educate staff etiquette to ALL customers from ALL parts of the globe… Mumbling comments between themselves in native tongue thinking guests do not understand what is being said is PURE ignorance and demonstrates slack attitudes. You would expect staff to remain professional at ALL times and represent the brand you work for in a positive light. Perhaps feeling just a little too comfortable in job security and relaxed here to care that much. Some of the attitudes do not match the beauty of the island. We do recommend you don’t believe the hype and try a different hotel on the island as the praises sung about the Marriott do not in anyway match the service. We were told when asked which hotel is the best on the island that it was this one. However we had family members stay in the other hotel up the road and they were very happy. Clearly St Kitts is proud of this hotel standing out in all its splendour but sadly some staff are letting it down. The hotel itself - PROS are that you have no problem getting Sun loungers by the pool. The hotel room we had was spacious & sufficient. Albeit showing signs of tiredness and in need of much TLC for what you’d expect from the brand. Rooms quite clean. Hareem thank you for being so accommodating and one other male staff member in the snack bar- quite young, dark with a lisp, braided locs- maybe you could teach the others a thing or two about personality. Some of the pool staff were nice and a guy who dealt with the cabana for us. Emerald Spa staff were nice. Sorry didn’t catch names. Gym was decent and it’s Lovely that locals can use the hotel facilities and beach. CONS some staff demonstrate questionable mannerisms as if they aren’t used to hearing different accents. Very inconsistent room service, more often than not you don’t get what you ask for on the menu. Then to rectify it you are charged again the room service charge (I did finally speak to deputy manager about this and was dealt with courteously - thank you). Nothing really here at the hotel to do for children- think you’re missing a trick there. No real greetings during our stay in the lobby, some staff look miserable and unapproachable. Again selective attention only to those I presume they think they’ll get a ‘tip’ from. A few bottles of complimentary waters handed out on check-in…meh. On arrival to the hotel, I left my card on the room for charges and noticed numerous online debits all within the space of 10-15 minutes of each other for numerous amounts ranging from £30 to £400. Luckily they had all declined as I hadn’t

The view from our room was phenomenal. I have not been anywhere or seen anything quite like it. It’s was so therapeutic. My daughter said it was like living in Noah’s Arc – come 3pm and a monkey family make their way to the mango tree outside our room. You can watch sheep and cows walking by in the distance too. Mountain peaks to the left and an insane sea view right ahead. You can see St Kitts in the distance. It’s paradise. Unspoilt, tranquil and serene. The bed was so comfortable. Our room, which is more like an apartment is cleaned daily. All of the staff care about this hotel and the customers. We were greeted and looked after by Derrecka who is graceful, efficient and sophisticated in her approach to hospitality. The manager Christine is lovely and warm and goes the extra mile to make you feel special and welcome. It has a real family vibe. Christine gives us a special tour of the island and we love attending yoga classes with her. The teacher Moira is brilliant. We wanted a massage and they booked an amazing therapist who came to our room. The food in the restaurant is wonderful. The pool is amazing and warm. We chose to take the local bus into town and to the beach, they go fairly regularly from outside the back of the hotel at the bottom of the drive. Mount Nevis has natural beauty and sophistication. My daughter and I had the best holiday here.