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15 Mei 2023
I booked the hotel and got confirmation form Trip.com about the successful booking. After a six hours drive with little kids, we arrived at 8.20 pm and got told that the hotel is booked out. Middle of the night we had to find another hotel for 5 people in Baton Rouge. Very poor job by trip.com....they did not even called us. As Elite member, I also shocked about the response from the hotel...nobody called, nobody cared....will not booked here again (either business or private).
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