Hyatt Regency Kathmandu Reviews

Don’t live on the 2/F. There is no privacy as the room facing garden. Need to close curtain at all time! During my stay for three nights, it was very unpleasant. 1) outside on construction for a concert corner. So there is rehearsal on 8pm. Very noisy 2) the airport is 3km away and 10 minutes drive distance. But the hotel charged me $30 USD for airport pickup. Absolutely extortion!!! It’s worse as when my friend who is a local Nepalese, the hotel asked for $27 only. If you’re a foreigner, hotel will charge you more. Absolutely nonsense!!! Outside Nepal people are nice and kind. But this hotel is an exception. They are not genuine. I will not recommend anyone to stay in here!!

Nice experience. Nice stay, nice food served at the restaurant.

I have been going to this hotel for close to 20 years now. Food and beverage and services have always been great but facilities seriously needs a facelift.

calm but old. floor was dusty. surrounding area is peaceful

Very poor room . Very old .

Hyatt itself is a global brand, and the restaurants and services of the hotel chain must be of high quality locally! But also because it is an old brand, you can clearly feel that the building hardware and equipment are old, and in this old house, it can still be kept clean and fresh, and you can also feel the hotel's care. The Hyatt Regency in Kathmandu is very close to the airport. If you want to travel to other two cities, this is a suitable stop for resting before setting off. There is a supermarket and local massage as soon as you exit the gate. The location is not bad. If you go out through the back door, you can go to the antique palace, the Wishful Pagoda. There are many local souvenirs to buy, and there are also some Chinese food. Don’t worry even if you are not used to the local food😊. Forgot to take indoor photos, here’s a beautiful photo from Damen.com😆

The facilities are a bit old and the maintenance is a bit rough. The breakfast variety is quite rich and the taste is average. The hotel environment is very good, there are many small animals. You can walk to Boudha and Shechen Temple in a few minutes from the back door. It is very convenient for sightseeing and shopping. The service staff are very friendly. The working style is a bit casual, the pace is slow and not too rigorous, but overall the place is That's the style, just get used to it.

Overall, the stay experience was very poor. The room I stayed in on the first day was on the first floor. The sewer pipes in the bathroom were blocked, and the sewer pipes in the shower room were also blocked. We asked someone to unclog it, but there wasn't much improvement, so we made do with it that night, and asked the hotel to change us to a room on the second floor the next day. As a result, I visited two temples on the second day and returned to the hotel at noon. I found that the corridor leading to the room on the second floor was being renovated and was filled with the pungent smell of dust and paint. (Refer to the picture added) I went to the front desk of the hotel to ask when the renovation would be completed. After contacting the front desk, they said it would be completed soon. So after waiting at the front desk for almost half an hour, we returned to the second floor again to check in the room, but found that the decoration was still not over. I went back to the front desk to inquire, and the front desk said they would ask again, but nothing happened. We sat in the lobby for another 20 minutes, and no one answered us or told us the feedback results. I had no choice but to go to the front desk to ask again, and the feedback I received was still that it would be over soon. . . Infinite loop So we contacted Ctrip customer service to negotiate with the hotel to check out and find another hotel to check in. The time was around 1pm. We started packing our luggage in a room filled with dust and the pungent smell of paint. Our throats were already hurting badly, so we contacted Ctrip customer service again to ask whether we should check out directly and wait for the outcome of their negotiation, or wait until the outcome of the negotiation. Is it better to check out later? The reply from customer service is that if you really don’t want to stay, just check out and leave. As a result, we paid nearly 1,300 yuan for a night's room, and the result was that the customer voluntarily checked out early. The hotel will not be held responsible for non-refundable room charges. Can't imagine Hyatt's brand and five-star hotel standards are like this. If only we were treated like this, forget it. Later, a friend who stayed in the same hotel also reported to us that he lived in a room on the 5th floor of the hotel (the highest floor), and his bathroom was still blocked. Yes, within the five days of my stay, I asked the waiter to clear it three times. Another time, the door could not be opened, and I had to change the room card twice before it could be opened smoothly. He said that he also came here because of the Hyatt brand. This was the first time he encountered such a thing, and he was going to send an email complaint to the brand. To sum up, the facilities of the Hyatt Regency Hotel in Kathmandu are old and the service cannot keep up with the five-star standard. Except for the rich breakfast, there is no other redeeming feature. The places around here that cost two to three hundred a night are no worse than a Hyatt room. There will be no next stay.

It's great, the environment is good, the atmosphere is good, everything is good. Like👍

Although the hotel is a bit old, it is the best hotel near the Manyuan Pagoda. I booked a room that can see the tower. The view is beautiful. It takes about ten minutes to walk to the Manyuan Pagoda and you can see the sunrise🌅

Very good. The guy at the front desk is very nice.

The staff is very nice. If you like Kathmandu, you will also like Hyatt.

Except for the bad attitude of the receptionist at the counter, everything else was perfect!

The room facilities are very old. During our stay (5/9~5/12) there was no water from 10pm to 6am the next day. Breakfast is a high-end meal in Nepal. The surrounding environment is very beautiful, compared with the chaos of Kathmandu, it looks like a paradise.