Disney's Contemporary Resort

Good place to stay and great location

離MK很近，出行方便

I recently spent three nights at the Contemporary with my wife, daughter, and father, and we had a disappointing experience. While I’ve always wanted to stay in the main tower of this iconic Disney resort, it was a total letdown. The hotel felt bland and disjointed, and poor service certainly didn't help. This was especially frustrating because we had paid extra to upgrade to a room on the Atrium Club Level and had expected an elevated experience. As background, we visit Walt Disney World somewhat frequently, and we almost always stay at one of the Deluxe Resorts. We keep returning because we enjoy the benefits, such as themed hotels in close proximity to the theme parks, theme park transportation, and extra hours in the parks. However, we stay at true luxury hotels on non-Disney trips, such as Four Seasons hotels and their competitors. The Deluxe Disney resorts can be similar in price to those hotels, but are nowhere close service-wise. We usually find that the Disney resorts still offer a nice enough experience to be worth it on balance, but that was not the case on this trip. Pre-Arrival Experience: Prior to our stay, I completed online check-in using the My Disney Experience app, so we could get a text message notification as soon as our room was ready and go directly there using the app or a MagicBand as a room key. Two days before our arrival, I also received a phone call from the Atrium Club to welcome us, ask if we had any questions, and inquire about any dietary restrictions. They said that when we arrived, someone from the club level would try to be in the main lobby to welcome us and escort us directly upstairs, but if not, we could go directly up to the club level. Arrival Experience: We had an early flight into Orlando, so we made it to the hotel by 10:15 am. We didn’t expect our rooms to be ready at that point, but we planned to drop our things off and get our infant daughter quickly changed before an afternoon in one of the theme parks. When we arrived at the hotel and entered the lobby, I was pleasantly surprised to see that it looked nicer than I recalled in the past when we had visited, and has been renovated with a mid-century modern look that works well with the 1970s version of “contemporary” that this original Disney World hotel embodies. There was an older gentleman in the lobby as a greeter, and he pointed us toward the front desk and kept saying we had to stop there. He didn’t seem to understand or hear when I explained that we were going to the Atrium Club and had already done online check-in. He was not welcoming or helpful, and he started things on a negative foot. We ended up going to the front desk as instructed, which was a waste of time. The front desk clerk was very nice, but he didn’t seem to be sure of himself, and had us repeat the entire check-in process all over again. He then directed us toward the elevators to go up to the 12th Floor Atrium Club to drop off our luggage. When we arrived at the Atr

We stay here whenever we visit, which is one to two times per year. I had an issue with a front desk clerk that was very upsetting. I called the number on the website and it went to a generic customer service line. I was very clear I wanted to speak to the hotel manager. Instead I received a call from someone (not the manager) . I explained my issue and restated my expectation to speak with the resort manager. I also emailed customer service with the same request because the person I spoke to seemed like she really did not care. Instead of a call, I received a poorly crafted AI generated email with the typical platitudes. You would think for 650 to 900 per night, the resort manager could be bothered to pick up a phone. We will no longer be visiting this resort.

Our family just returned home from a wonderful stay at the Contemporary! Upon arrival, we were thrilled to find out that we were upgraded to a tower room with a theme park view. We enjoyed watching the fireworks from our balcony the first night! Later during our stay, we were sent a delightful tray of cookies. One of the reasons we chose this resort was its close proximity to Magic Kingdom since we were traveling with our two little boys. This was especially crucial as it was marathon weekend and other resorts had difficulty accessing MK by bus on Saturday morning. Being able to walk to the park was wonderful. Of course there is also monorail access, but we elected to walk as it really is that convenient. The room itself was clean and spacious enough for our quick trip. I did not find it too loud, but we also brought a noice machine for our toddler. There was a refrigerator in the room which came in handy for storing groceries from Instacart. The grounds were well-maintained. It was too cold to use the pool, but my kids would have loved the splash pad. Overall, we had a great stay and would definitely return!

We had a family of 5 trip to Disney last week. The disneyworld resort is gigantic, set on 40 square miles or something so once you enter the area, its different to Disneyland in LA or Universal. Getting access to anything besides the Disney complex is a 10-15minute taxi ride so you are sort of locked in (with their prices). But, if you want to commute into the fun parks it would be a nuisance for many reasons - distance, parking, and less perks of being at the Disney hotel. The Contemporary was a good hotel. Check in was reasonable, room access isn't overly difficult. There is a newer wing attached to the hotel which is fully enclosed. We were in the original area and the room was nice. Clean, spacious, beds elevated so you can push cases under them (very helpful with 5 in a room). Fold out couch was fine. Bathroom was spacious. TV channels fine and AC quiet and functional. In our southern wing, we did look onto a delivery area, but it wasn't really an issue. The pool was heated and had a jacuzzi which was nice, it also had a good length slide. The food scenario was a bit costly for their restaurants and this is the tradeoff for staying in the resort, you cant just head out like if you stayed at a universal resort you get a 5 minute taxi to many restaurants. You can take the free bus or 25 dollar Uber to Disney springs which has a lot of restaurants at a better price (Italian, asian, 'US'...) and many other shops. Disney Springs is the best option for dinner I think and a 20 minute bus ride right from the hotel grounds. Note that one night (its winter remember so I think down season), it was so busy here it was hard to get in anywhere despite there being 20+ restaurants. Breakfast at the hotel in the contempo cafe was ok. There is only so many fried breakfasts we can handle and once exceeded, you are sort of stuck with them as noted for the above reason. there are a few shops on the cafe level and one sells drinks and simple supplies which is good. They sell bagels and things but your room doesnt have a toaster, so we just used the one in the cafe! If you buy a refillable cup there you can keep topping this thing up for $20 bucks during your stay including tea/coffee and soft drinks. A good idea if there for more than 2 days. You can walk to Magic Kingdom, or take the monorail which is the best option. The monorail is very helpful, and leaves from the hotel foyer which is great. To get to Epcot, you just swap to the other monorail line. For Hollywood studios you have to take the Disney bus free of charge from the hotel grounds. I cant really compare the other Disney hotels on this loop (Polynesian, Grand Floridian) although they looked tidy on the monorail loop. Those two also have ferry rides to magic kingdom which Contemporary doesnt. At the contemporary you can hire a pontoon boat $50/half hour which would have been good but we were time poor. Overall happy with this hotel although the locked in aspect of Disney