Hotel berhampiran Notre Dame de Mont Roches, Beau Bassin-Rose Hill

Perfect accommodation for solo traveling

I spent a day pass at Le Suffren Hotel and Marina on my birthday. I must say, the service both from the spa team and the staff from Pomme De Mat was a 5-star. The relax massage was AMAZING, with special thanks to Sandrine and Neha. And the dessert at Pomme De Mat was DECADENT, with special thanks to Mr Atish. THANKS AGAIN FOR MAKING MY DAY SO SPECIAL. HIGHLY RECOMMENDED.

My reviews are usually very appreciative, however this one won’t for we have been completely disappointed and scammed. We chose this hotel to celebrate our wedding at its esplanade given the beautiful view. We started fully detailed written communication with the hotel management in April 2024 and had multiple meetings with the GM, based on which he made us a written proposal and breakdown of costs, to which we budgeted for. Everything was confirmed and we started doing the necessary payments. 3 days before our wedding, we requested to have a meeting with the GM, with whom we liaised for the whole, to go through the final items and ensure everything is in order. Unfortunately, he informed us that he wouldn’t be available and to meet Ashvin the F&B Manager instead. Upon meeting Ashvin, the first thing he told us is that we should be quick because he doesn’t have much time. We requested for a meeting, it is the duty of the person attending to make his time available and not tell us to be quick. Furthermore, as we started going through the details, Ashvin stops us and say that he was never informed that there would have been a wedding ceremony and that he was only aware of a reception. He kept insisting that we didn’t mention this in our written communications. When we showed him otherwise, he’d then say that it’s only 2 months that he joined and it was somebody else using his email before. A lame excuse for someone who didn’t do his homework before a meeting. After the meeting, we called the GM who told us not to worry, that everything will be taken care of. To our surprise, the GM contacts my wife 2 days prior to our wedding to inform that we will need to incur additional costs because he got confused before. We were shocked for we didn’t budget this additional amount, especially 2 days prior to our wedding. Fortunately, we received help from our family to incur these costs. Again, to our surprise, the GM contacts my wife 1 day prior to our wedding to inform that we again need to incur larger additional costs, because even though his proposal clearly mentioned that cocktails and snacks are included, he was now saying that they wouldn’t be, again because he was confused, that he wasn’t very present at his job and all sorts of unprofessional excuses. To me it seems that the GM, boasting 35 years of experience in the field, is rather a professional conman than a professional in the hotel industry. He waited until only a few days before our wedding to trap us in a fait accompli and force us to pay additional costs. On the wedding day, my esteemed family checks in. They were greeted by an arrogant lady who spoke to them as if they were criminals checking in into prison. Even though we were told by email that all guests would get early check in, only a few rooms were available for early check in. When we arrived in the morning, we were told that our honeymoon suit was being decorated and it was mentioned by email that we would receiv

The Resort atmosphere was breathtaking and the personnel delivered an outstanding consistent service, especially Mr Arvin. He was also very quick and efficient through the email confirmation a day before the dinner. Since a week before, I was trying to book through Messenger like last time with the social media manger(Chris) who delivered effectively my needs and request for a set menu, but this time, the person who texted back mentioned that they are currently running Punjabi menu instead of Singaporean Menu which I knew. Even though, I decided to go with the Indian menu, requested with some changes but he/she said I was welcome but not guarantee. I was not pleased at all and understood that was not the same service I received in February. As it was meant for us to be there on that particular date, a day before I decide to call directly and to my surprise, I got to speak to the amazing Chef Prakash directly. And with a bright and humble energy, he took my requests. You can smell 5* culture from a distance. The food was so delicious and service was 5*. Mr. Arvin took good care of us and the African girl was very kind. We had a great time. Recommendation: Existing staff understand the hospitality culture better and they can upgrade to management level through proper guidance of further academic knowledge and empowerment to avoid staff turnover. New comers lack of genuine culture. Thank you Mr Arvin, Chef Prakash and Team.

Just got home from what has been an unbelievable stay at the Maritim Resort and Spa. What makes this resort so special are the people who work there. Everyone we encountered were so friendly and helpful and went out of their way to make our stay unforgettable. I have left a separate review for the Maritim Equestrian Centre which are the stables within the resort - I have to mention them again here, because it was Dario (who is the stable manager) and Deepak (who works alongside him) that are the true stars of this resort. They deserve a huge bonus! Their expert advice, amazing equestrian knowledge and experience, plus their obvious love and care for their horses, dogs and other animals made this holiday truly unforgettable. I can’t thank them enough. The other members of staff who deserve a special mention are Sanjeev, Krishna, Dhruv and the lovely Papay by the pool. All went way beyond what is required of them at work and looked after us every day. Everything about this resort is fantastic - but these amazing people are why I have given 5 stars!