Hotel berhampiran Enmarket, Beaufort

Just what we needed after a long day of travel! We arrived around 11pm to a friendly greeting and quickly made our way to our room. Unfortunately when we entered our first room it sounded like there was a dance party going on upstairs. We returned to the front desk. The front desk agent apologized and assigned a different room. The rooms are extremely spacious and the beds are beyond comfortable. Breakfast is included and had sometime for everybody. The employees are friendly. There was an employee that went out of his way to help an older gentleman get breakfast and settle in to a chair. Above & beyond!

The Emerald is a very nice boutique hotel in Beaufort, SC. The location was very convenient to the downtown and historic point district. The room was comfortable with good amenities. I suggest adding at least one chair in the room and furniture for the cute outdoor balcony. I booked through Trip Advisor but I had to call to get the facility and room check in code on day of arrival.

The front desk was always pleasant and very friendly. Their breakfast was hot; however, it was hard to get any food because of children running back and forth. A good idea would have a sign up to have children under age 12 to be accompanied by adults. Other than that we would stay here again.

No complaints about this Hampton, everything was clean and in good order. We really didn't spend much time here, it was an overnight stop in the middle of a road trip. We've been using the Hilton app a lot lately to book hotels same-day as we drive and see how far we get... did the same here as it was getting later in the evening and we were heading north on I-95, we decided we could make it to this property and they had a king room open at a reasonable rate. I'm a diamond member but I was driving so I handed my phone to husband in the passenger seat and walked him through it to book, check-in, and get the digital key. We arrived around midnight and used the key without issue and went to bed. Then around 4:30am there was furious knocking on the door... husband didn't hear it but I got up and it was a hotel employee holding a cell phone on speaker. They wanted to know if someone was in this room? Yes, I said, I am in this room. Asleep. There was some explanation about they didn't have any record of a check-in and our reservation was showing as cancelled, and it was Hilton Corporate on the phone who had directed the front desk staff to confirm occupancy? Or something like that? I really don't remember the details of the conversation because again, it was 4:30 in the morning and I had been sound asleep. In the morning, I checked my phone and sure enough, we had never received a confirmation, and the app did not show any reservation for the hotel I was standing in. Yet the digital key was still working perfectly? On my way to breakfast I stopped at the front desk and I think I was talking with a manager - at least, someone different from the person who had knocked on the door in the middle of the night - and he said yeah, huh, it's so strange, we have no record of you. I guess you got a free night! So I said well, okay... just you know, charge us if anything comes through on the credit card? Because we have the HH Amex and I was pretty sure my husband had booked using the pay-in-advance discount when we were in the car... but he doesn't normally use the app so maybe he clicked something wrong? Who knows. We ate kind of hurriedly because I was worried the digital key would stop working at any moment, and I had no way of checking out on the app, and we needed to keep driving anyway so we had our waffle and got out of there. Two days later, I received the booking confirmation email and saw the charge on the HH Amex. So... problem solved? I don't feel like this was anyone's fault, and I'm sure the hotel was not thrilled about having a totally untraceable and unverified guest sleeping in their bed. The best I can guess is it was some kind of glitch in the app. Still, I feel like I should get some kind of bonus points for being awakened at 4:30 and then being honest about paying for the room!