Hotel berhampiran Cave des Hospices, Beaune

Super friendly hosts! We arrived late but all info was relayed for a smooth check-in. Very clean rooms as well as comfortable beds. Lots of space and n the apartment. Gave good restaurant recommendations. The location is very central and perfect for walking to restaurants. Will be back for sure!

This is very good hotel almost in the central heart of Beaune - nothing is more than 10 minutes walk away. Service was very friendly and efficient (with one minor exception) and the rooms were attractive and well presented. The bathroom was functional rather than luxurious. We really liked the bar and the outdoor area and great compliments to the two main bar staff who were very attentive and excellent cocktail makers (when we needed a break from the delicious Burgundy!) Compliments also to the Concierge for excellent restaurant recommendations and efficient rservations. The one area where I fee this hotel does not reach the standards expected of a hotel of this class was breakfast. We found this disappointing, adequate to get the day started but not someting to be enjoyed especially.

Excellent hotel located in walking distance to city centre, with all amenities. Cosy beds, good bathroom. Was difficult to check in, service couldn't find my Trip.com booking, but was finally accepted.

I want to emphasize this particular feature because it’s not usual. I’ll tell you our sad circumstances but first: there is H parking right by the automatic doors to reception and our room was a straight shot from there. Our key card opened the door by electronic signal. Straight through there is a door to a grassy area. To the left of that a wide door to a huge « wet » room with roll in shower, lowered sink and toilet. Our room, 002, has a king bed, etc, and five feet away against the back wall a third person single bed that is made up as a sofa. There is a full length mirror by the bathroom door. Our booking, done months ago, was non refundable as of two days ago which was no problem as things were going well at that time: but when we arrived at our Irish ferry port we found out that we would arrive in Cherbourg five hours later than the expected Noon. Beaune is over 400 km! So we got here at 3am and thanks to the night attendant Manuel, we arranged by phone a special pickup of our key. He spoke English and reassured us that we would be okay. And we are. WARNING Do not use Garmin GPS but carry a map. GARMIN took us the regular route to the Paris périphérique to A6 WHICH IS CLOSED FOR A HUGE SECTION necessitating a jammed slip road use with trucks and Paris traffic and probably forty traffic lights. THEN we were guided to Orly airport and Garmin was totally off..you could see from the road signs that the nav system was faulty. AND the A6 southbound is closed and detoured from Autun to Beaune (maybe more, I’ll find out soon enough). Being 82 I’m going to have to upgrade my tech, it’s hard, international travel using a pricey ATT iPhone. After Ireland, I’d call this hotel a bargain in a very touristic, charming Burgundian town. That’s my story: you can see why I’m grateful for this wonderful accommodation.

Le point positif est le sourire du personnel, très sympathique et la décoration agréable du hall. Les moins : - environnement immédiat peu accueillant (zone commerciale) et bruyant (proche d une discothèque - dormir la fenêtre fermée est obligatoire pour éviter les nuisances sonores). - malgré une décoration chaleureuse, l aspect béton brut et les finitions peu soignées laissent une impression d être encore en chantier - pas de sèche serviettes dans les chambres : résultat les serviettes restent humides et doivent être remplacées tous les jours - menage du hall tous les matins au moment du boom du petit déjeuner vers 9h obligeant hôtes et personnel à jongler entre les aspirateurs et le flux de personnes allant au petit déjeuner. C est très étrange et non exceptionnel. Nous sommes restés plusieurs jours et ce fut le cas tous les matins. Cela gêne le personnel dans son travail et est peu agréable pour les hôtes (qui a envie d entendre le bruit d un aspirateur en se réveillant ?) - gros bémol sur le petit déjeuner : le buffet est dans un espace très restreint, des qu il y a plus de trois personnes il n est plus possible de circuler et de se servir, une seule machine à café dont les capsules se bloquent fréquemment obligeant le personnel à faire les cafés en cuisine (elle est de plus mal située en plein milieu du coin buffet), 3 personnes dédiées au petit déjeuner mais peu organisées entre elles (tout le monde fait tout débarrasser les tables, garnir le buffet, accueillir les arrivants et faire les boissons chaudes à la demande). Dernier point, il est usuel de réassortir les buffets mais là il manque très souvent (3 fois dans le même petit dej de 30 min) des choses basiques (pain, yaourts, croissants…) car apportées en trop petite quantité : les hôtes attendent donc dans l espace buffet et bloquent les autres qui souhaitent se servir. Conclusion tout le monde se gêne et cela est peu agréable. Par ailleurs, les quantités semblent mal calculées en début de services : plus de vaisselle propre, plus de crêpes etc a 9h du matin (donc au début du boom du service avec encore beaucoup d hôtes a servir). Bref expérience mitigée. Le service peut être facilement amélioré en particulier le petit déjeuner.

We were a bit worried after the recent reviews but needn’t have been. On arrival our daughter went straight to the pool. The family room was a good size and the hotel stored our ice packs in the freezer enabling our onward transit to the south. The atmosphere is laid back and a bit quirky. About a 20 minute east walk to the centre of Beaune. Breakfast was ok, a little chaotic, but we got what we needed. The kids play area was also a nice touch. We would definitely return.

Just by the side of the highway. Easy access to Beaune center by car, not on foot though. Room is nicely designed and the bed is comfortable. Got pool and other facilities for children. A pleasant stay as a whole.

The staff here are absolutely wonderful, incredibly friendly and made myself, my husband, baby and dog feel very welcome and well looked after. The garden was a wonderful place for our dog to let off some steam (although note it’s not closed off so some good recall might be needed!) and the pool was a lovely area. Given some of the other reviews I was expecting the more to be a lot more dated but our junior suite was very spacious and comfortable and worked well for us. The food in the restaurant is wonderful but is very expensive and service is slow - we got the impression that the more you spent (e.g. most expensive set menu, wine pairing etc.) the more attention you were given by the waiting staff. A two night stay here with breakfast and our dog cost us €700 which seems very expensive - whilst it was a nice place with lovely staff the value for money doesn’t quite add up.

We had a overnight stay here after a long drive back from Spain to Belgium. We arrived later than expected because of traffic issues. The dinner we had was wonderful as well the service to charge our electric car. However: the airco in the room was not sufficient enough or working as should, I had sour milk during breakfast and the coffee and scrambled eggs were absolute disgusting . When mentioned these problems to the staff they argue with us and showed very arrogant behaviour. The outside and vineyards are beautiful but inside the building is rundown and the staff does not care at all or pretends that there are no problems. They clearly don’t accept any kind of feedback or criticism and offered us a cappucino in exchange after we spend 1000 euro’s for one night for 4 persons. In my 15 years of hospitalitywork as a maitre for different restaurants, 4 star hotels and Michelin star restaurants I have never seen or experienced this behaviour before. Clearly they only welcome customers that are French. Apparantly they have no clue what service means and how they should treat customers that aren’t French.