Mandarin Oriental Qianmen,Beijing

Staying in Mandarin Oriental Qianmen was truly amazing. The whole team plan well to implement exceptional customer service and share the beauty of their property. I'd like to particularly mention some of your staffs "Marcus" who cared so much about us from the beginning to the end, "Eathen" the butler who was very professional during the room tour. It was our 2-year anniversary trip and they prepared our room very nicely. Next morning, we had a really joyful breakfast time with "Wujoon Lee" and the chef "Ping" Each menu of breakfast was top-notch. Every ingredient was very fresh, high quality, and full of authentic flavors(The Olive oil and Balsamic🫶). We loved Chef Ping's delightful energy and spirit! They were so friendly, and we even took a walk together with Wujoon after breakfast. He showed us other restaurants and beautiful ballrooms and shared many interesting stories regarding the property. It was a very pleasant conversation. I'd also like to mention one bell boy staff(sorry, couldn't pick his name up.) who came to pick up our luggage! We needed more time for packing, so he had to wait for another 10 minutes outside and took our luggage. I was supposed to meet him at the lobby because we wanted to take some more last-minute photos of our beautiful room before we leave. It was raining. After another 10-15mins, we went out and were surprised that he was waiting for us in front of our door without telling us. He just said it was raining quite heavily, so he thought it was better we take the buggy to go to the lobby. He didn't tell us because he didn't want to push us at all and make us hurry. He was very thoughtful, and I was very touched. When we reached lobby, many staffs waiting for us to say good bye, and I was told that the hotel car was prepared for my next destination.(Bvlgari hotel) I was surprised because I was supposed to grab the cab. Marcus gently offered me to take the host car for my convenience with this kind of weather. I really don't know what to say, and I felt like the Mandarin Oriental Qianmen treated me like their family. It was definitely beyond my expectations. All the staff have been very helpful, professional, and attentive. During my way to Bvlgari Hotel, I found out that the driver doesn't use the navigation. I asked him, "Do you know where we are going?" He said he knows all the locations of every 5 stars and higher grade hotels. What a gentle and professional driver! There are always some reasons to come back! For me, the reason to come back to this property is definitely people and the breakfast, lol. The personnel of this property are absolutely the assets! The quality of service delivered by them during my Beijing trip has convinced me that I can always rely on this hotel for the home-away-from-home feeling. See you again!

這次來北京住進四合院感受京城衚衕文化，來一天staycation. 酒店服務非常貼心，提前一天就有管家Karlie來加了微信，到達時管家就等在大門口迎接並且幫我把房間做了升級。房間佈局非常舒適，在入住期間Karlie服務非常周到，幫我預約了十條酒吧的位子，並及時送來了飲用水和乳膠記憶枕，晚上回到房間時，房間裏開好了增濕器，一切都非常温馨。這一次的體驗讓我覺得物有所值，更加期待下一次的旅行，

可是説是目前為止最滿意的酒店了，非常喜歡！高級但又有温度，低調卻又不失大氣，房間的每一個細節都無可挑剔。從入住到退房，每一個需求都被滿足和包容～酒店管理團隊的專業和對客人的重視可以算得上是行業內的佼佼者了👍短暫的週末時光，開始讓我期待下一次北京之行…前門文華東方的再次相遇！