Stay here for 4D3N, continuously 2 days room also got big cockroach. First time found the cockroach, reported to the front desk, they send one staff come, catch the cockroach without do any cleaning, we just do cleaning ourself.
Second time found the cockroach, reported again but did not received any apologised and just simply say will send staff come and see. Try to talk with the front desk guy regarding to the cockroach issue but totally did not get any response from him. They don’t even propose to change room for us until we request it.
Check out time no front desk to entertain until a uncle which looks like hotel security help us to check out. Seems like the hotel management should provide more training to the staff, totally not professional.
Terjemah