Ulasan Yitel Hotel (Beijing Shilihe Happy Valley Zhoujiazhuang Subway Station)

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好！ 感謝您入住和頤-北京十里河歡樂谷周家莊地鐵站店。非常開心能夠得到你如此高的評價！世界之大，能與您相遇在和頤，不得不説是一種奇妙的緣分。而正是這種奇妙的緣分，使得您對這次入住如此滿意，我們也是萬分激動的。我們還要繼續用我們優質的、熱情的服務得到您的認可！期待您的再次光臨！祝您生活愉快！ 酒店總經理

Jawapan daripada Pihak Penginapan: 尊敬的客人：非常感謝您的真實點評！抱歉從京信醫院過來路線不太好找，差點誤上高速，給您添麻煩了，我們已在平台和前台更新精準導航路線，方便後續客人直達。關於不同平台價格差異、同房型偏高且不含早的問題，我們已高度重視，正在統一價格體系、優化套餐，後續會推出含早特惠價，提升性價比。很開心您認可房間乾淨整潔，這是我們最在意的基礎。期待您下次再來，我們會為您安排更合適的價格與房型，也會提前發您精準路線，讓您出行更省心！酒店總經理

Jawapan daripada Pihak Penginapan: 感謝您對環境和早餐安排的認可，聽到您在北京的旅途中感到舒適與幸運，我們十分欣喜。我們始終注重服務細節，希望每一次接待都能讓客人感受到細緻與温度。期待未來有機會再次為您提供服務，陪伴您的下一段旅程。

Jawapan daripada Pihak Penginapan: 感謝您抽出時間分享真實體驗，我們已認真記錄關於洗衣設施的建議。您提到的便利性問題，對我們優化日常服務很有幫助。目前前台可隨時協助安排洗衣服務，工作人員也會全程跟進，確保衣物及時潔凈歸還。期待下次為您呈現更細緻、更貼心的服務體驗，歡迎再次入住。

Jawapan daripada Pihak Penginapan:  尊敬的賓客：您好！非常感謝您的好評，看到您在我們家住的這麼開心和滿足，我們感到無比欣慰，我們會再接再厲越來越好，讓您每次來都可以感受到我們滿滿的愛心。讓您滿懷希望而來，流連忘返。我們所有員工都期待您的下次光臨！ 酒店總經理

Jawapan daripada Pihak Penginapan: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and sharing your feedback. We are deeply sorry for the problem of smoke smell in some rooms and areas you mentioned. This is indeed an area where we need to improve. At present, the hotel has further strengthened the smoke-free management measures, including increasing the inspection of public areas, adding smoke-free signs in guest rooms, and promptly dissuading illegal smoking behaviors. We will also continue to pay attention to this issue and strive to create a fresh and comfortable environment for all guests. I am glad that you are satisfied with the breakfast! We have been committed to providing guests with a rich and diverse breakfast choice, and we are honored to hear your recognition. We look forward to continuing to bring you a better service experience in the future, and you are also welcome to come back next time to experience our improvements and upgrades! I wish you a happy life and all the best! Hotel General Manager

Jawapan daripada Pihak Penginapan: Dear guest: Hello, thank you for staying at Heyi-Beijing Shilihe Happy Valley Zhoujiazhuang Subway Station. I'm sorry to bring you a bad check-in experience. We will try our best to improve room service and provide a more comfortable and satisfactory accommodation experience.

Jawapan daripada Pihak Penginapan: Dear guests: Hello, thank you for staying in Heyi-Beijing Shilihe Happy Valley Zhoujiazhuang Subway Station. Thank you very much for your praise to our hotel staff. We are honored to serve you. Your trust in our team is our greatest motivation, and we will do our best to provide you with the best service. Thank you again for your comments. We look forward to your next visit. General Manager of the Hotel

Jawapan daripada Pihak Penginapan:  尊敬的賓客：您好！非常感謝您的好評，看到您在我們家住的這麼開心和滿足，我們感到無比欣慰，我們會再接再厲越來越好，讓您每次來都可以感受到我們滿滿的愛心。讓您滿懷希望而來，流連忘返。我們所有員工都期待您的下次光臨！ Amy 酒店總經理

Jawapan daripada Pihak Penginapan: Dear guests: Hello, thank you for staying at Heyi Hotel Shilihe Zhoujiazhuang Subway Station and leaving your valuable comments! Thank you very much for your praise of our front office team. We are very proud to serve you. Your trust in our team is our greatest motivation, and we will do our best to provide you with the best service. Thank you again for your comments. We are looking forward to your future stay. Hotel General Manager

Jawapan daripada Pihak Penginapan: Dear guests: Hello, thank you for staying at Heyi-Beijing Shilihe Happy Valley Zhoujiazhuang Subway Station and leaving your valuable comments! Thank you very much for your praise of our front office team. We are very proud to serve you. Regarding the inconvenience you encounter in, we will take measures as soon as possible to ensure that the problem is solved. At the same time, we hope you can understand our respect for guests of different races and avoid taking pictures and videos during your stay and during meals. Your trust in our team is our greatest motivation, and we will do our best to provide you with the best service. Thank you again for your comments. We are looking forward to your future stay. Hotel General Manager

Jawapan daripada Pihak Penginapan: Dear Guest, we are so happy to see your review! 🥰 Thank you so much for praising our front desk for its warm welcome, cleanliness, prompt cleaning, and comprehensive facilities. We also appreciate your detailed feedback on the walking distance to the subway station and the delivery robot – these are very important to us! We have noted down the walking routes and nearby restaurants you mentioned, and we will prepare more helpful route suggestions to make your travel easier. We are also very pleased that the delivery robot can help you with your takeout needs. We look forward to your next stay, and we will definitely provide you with an even more comfortable experience! Hotel General Manager

Jawapan daripada Pihak Penginapan: Dear Guest, we were very surprised to see your review! Thank you for taking the time to provide feedback. We value every customer's honest experience. To avoid any misunderstandings, we sincerely invite you to contact us; we will do our best to verify and resolve the issue.

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for choosing to stay at our hotel and for sharing your valuable feedback. We sincerely apologize for the room cleaning issue you mentioned. This reflects an oversight in our room hygiene inspection process, where we failed to strictly adhere to cleaning standards, resulting in your unpleasant stay. We have immediately taken the following corrective measures: 1. Retraining all housekeeping staff on standardized cleaning procedures. 2. Implementing a "three-level inspection" system (housekeeping staff self-inspection, supervisor review, and manager spot check). 3. Adding a quality inspection step during linen change. 4. Retraining and assessing the relevant responsible personnel. We value your feedback highly, and these corrective measures have been fully implemented. To express our apologies, we will upgrade your room type complimentaryly if you visit us again. Thank you again for your understanding and patience. Your feedback helps us continuously improve our service quality. We look forward to providing you with a more perfect stay experience in the future. We wish you a pleasant stay! Hotel Customer Service Manager