Pengguna Tetamu
7 Januari 2024
I booked 2 rooms from 12/30 to 1/3.
One of the rooms had a terrible leak in the bathroom, I request to change the room, they didn’t had a room available at the same day, asked me to go back to the reception on the next day, once they told me they had a room available the room were smaller of the one that I was in, and I refused to change the room, they said they could put me in the same size room but in another floor, I booked two rooms at the same floor to stay close to my parents room, because they are in the age of 60+.
The cleanliness of the room is extremely poor, everything super super dirty, all the walls of the room were damaged so the floor, very different from what is showing on the photos on the website. The price of the hotel isn’t cheap, so it needs to have a better standard specially on the cleaning of the rooms!
The reception smelled like very dirty toilet all the time.
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