Hotel berhampiran Central Military Club, Beirut

Terrible experience. I made the same booking by mistake for a day from 2 different bookings pages. Even if my bookings were showing in their system as same booking, same person, same hotel, staff refused to help me. They asked me to contact booking.com because they can’t do anything about it. After i was in touch with booking.com i was told that hotel is the only one who can help me change the stay(i didn’t ask for refund i asked for change of dates!!!!!!). Staff extremly useless, it was very difficult for me to even have a conversation with them because i went trough a surgery a day before and i was there to recover. After 2 days of me trying to talk and explain my situation they told me there’s nothing they can do about it even if my reservation appeared in their system booked twice !!!!! They refused. The duty manager Mazen was even super rude and laughed in my face telling me it’s not his duty of solving such issues. I decided to check out and booked another hotel because there was no point to extend in a hotel that my money was stolen. At check out they told me it s okay i can extend another day for free. I m just speechless of such customer service, after having to go through many arguments with 3 of the staff and to be told it s nothing they can help with. I came there to recover after a surgery not to have useless arguments with the reception staff! Terrible experience. Terrible managment. They could have helped me from day one, they didn t want!!!! I definetly don’t recommend just because the rudeness of the staff. Rooms are ok but they smell very bad. If you’re non smoker you will feel it.

Очень понравился мне этот отель, все приветливые , чистые номера

I love The Hamra Urban Gardens Hotel! The first time I stayed here was in 2017 and I stayed for four months. It was my first time in Lebanon and living here at the Hotel was a great experience because of the energy of the space, the location being central in Hamra and all the beautiful people this place attracts both staff and fellow travellers. I recommend you stay here if you are visiting Beirut!

Very nice welcoming stuff

Lokasyonu güzel, odalar oldukça büyük ve temiz. yalnızca otelin otopark ücreti almasını doğru bulmuyorum

My daughter and I spent two weeks here and we were very happy we chose this hotel. The one thing that really sets this hotel apart from others we’ve stayed at in Lebanon is the excellent hospitality we were shown by the entire staff, especially Samir and Nayiri at the front desk and Sultan at the restaurant. We enjoyed a lovey breakfast each day and some of the best coffee around! The location of the hotel is excellent, and it’s located in a quiet neighborhood. There is ample parking on the street and the hotel also has taxi (special thanks to Hussein and Elie!) We felt very safe at all hours here. Our room had a beautiful view and very ample storage! We appreciated the huge closets and shelving, we were able to stay organized with all the space. The bed was very comfortable and our room was nice and quiet even though we were close to the elevator. Be aware that this hotel is older and although it could use some updating (hairdryer, older outlets, a bit of wear and tear) it was extremely clean and functional. Housekeeping did an excellent job daily. We also had valuables (passports, iPads, Apple Watches, jewelry etc,) in our room and even cash and nothing was ever disturbed. We didn’t even use our room safe. We are so happy we found the Padova Hotel and we will continue to stay here with each visit, as well as recommend it to friends and family.

Dear All, So far, my Beirut Hilton Metropolitan stay 7-14 march has been fantastic. Due to my disability( wheelchair dependent ) I prefer to stay in a safe, clean and honest environment with excellent services when I’m in need of anything. The Hotel’s location created a safe heaven from which you can explore Beirut and Lebanon by taxi. There are plenty of reasons to stay at the Hotel for more relaxation. For me relaxation is provided best with visiting the gym at the Habtoor(connected with a walking bridge) and get helpful training by George the fitness instructor After seeing plenty of things in a day in and around Beirut finishing it with an al dente Pasta and Tiramisu at Venice(adjacent) is a must. This hotel provides plenty of reasons to feel safe while exploring the beauty Lebanon harbors. See you in October!

llegué como a las 2am y el saber que tenia el servicio de pick up en el aeropuerto, lo mejor de todo!! tambien llegue con mucho hambre, y pude pedir algo para comer a esa hora en el hotel. A la mañana pude disfrutar de la pileta un rato y el desayuno, muy bueno!

Great hotel with 5 stars! But i wish they had a jacuzzi, but its okay. The hotel is perfect!