Grand Resort & Residences

離市裡面有點遠，不過整個國家交通本來就不方便

Freddy and Cesar have been phenomenal. They have been extremely attentive and have catered to every need. I am definitely coming back because of the exceptional experience I have had.

The food was good. And the waiter was amazing. He took the time to learn our names and share good information on the establishment..

This hotel is definitely a gem! Quiet, clean, amazing good, modern decor, beautiful bar with great drinks and the staff is very friendly. The restaurant downstairs serves amazing food as well. Pool is well kept and the water is the perfect temperature! I would definitely recommend you book here!

Tahida. Was the first person I met and was amazing very helpful the property was very clean the pool was great as well

Great pool area right by the river! Clean rooms and comfortable beds. A minus that our studio didn’t have any windows.

Lovely hotel on the river. Pool is beautiful but cold. Bar food at the poolside bar was amazing. Don’t pass on the nachos. Cesar took care of us at the poolside bar. He makes excellent cocktails- trust him. We stayed in studio rooms which have no windows but otherwise comfortable with great AC and showers.

After a great stay in San Pedro for a wedding and an enjoyable visit to some Mayan ruins, we were looking for something easy before a next day flight home from BZE. The Grand Resort was only five miles from the airport-check, good reviews-check, had an in-house restaurant and bar-check. We arrived, hot from our Mayan excursion, and were greeted by friendly staff. When we got to our room the AC was not working. I went to the desk and they sent a kid to check on the AC. He concluded it was a bad remote and gave us a replacement. It still didn’t work (and was the same kind of AC unit we had in San Pedro, so it was not operator error). After a more blunt conversation with the front desk we were moved to another room, where the AC did indeed work fine. I then went into the bathroom to wash my hands and face. The water was turned on by the motion of my hands, and the strong water stream proceeded to move across the basin and out, all over me. I came out of the bathroom dripping, so my wife asked what happened. I explained, and she went into the bathroom to experience the “mini-shower” for herself. Either the sink was never checked after installation, or the plumbers had a sense of humor. I ended up turning the water valves under the sink down so we could use the bathroom sink. We had looked forward to a relaxing dinner and drinks that evening in the hotel, but after the first two episodes we decided to go elsewhere rather than take the risk the restaurant and bar (which were probably fine) would continue the pattern. We were very disappointed in our stay at the Grand Resort.

The front desk staff checked me in smoothly and were incredibly friendly and accommodating from the moment I arrived. They made the whole process quick and answering all my questions with a warm and welcoming attitude. Their professionalism and genuine kindness really set the tone for my stay. Throughout my visit, the service remained consistent, attentive, courteous, and always willing to go the extra mile to ensure comfort. The hotel itself was clean, well-maintained, and had a relaxing atmosphere that made it easy to unwind. Overall, I had a great experience and would definitely recommend this hotel to anyone looking for excellent service and a pleasant stay.