Immediately when you arrive you notice that the building is hard to enter. It does not have the normal drive in area, and all the front spots were full. Made it very difficult to bring in our luggage through a small side door for a three day stay, even with the help of the staff. The initial front desk crew was very nice, but over our stay it was noticeable that the front desk was not manned for questions, concerns, or support. We even had another resident tell us about the same issue in the parking lot. Our room was nice, but it was not prepared well, had an old backpack from a previous guest, no refill toilet paper, no tissues, and limited coffee/sugar. Plus the toilet was wobbly, which we complained about and was not same day repaired. We did find the free coffee in the lobby secure snack area, although the supplies were not replenished day to day. No breakfast and no pool as correctly advertised. Refrigerator was large and functional, and reasonably quiet. Heat was adequate but not superior. It was not great that a family with young children was placed in the room above us and there was significant noise through the ceiling. The hotel location was adequate walking distance to the burger king, near I-70, and near discount shopping of Ollies, Gabes, Aldi's, and Big Lots.
85 Ulasan