Hotel berhampiran Entensee, Bellheim

Das 2020 eröffnete Hotel in guter Lage ist stylisch eingerichtet, jedoch wenig gepflegt. An der Eingangstür hängt ein Papierzettel ”defekt”. Den Zugang über den Nachtzugang muss man selbst finden. Der Mitarbeiter am Check-in war freundlich. Da vermutlich die Pappkärtchen für die Zimmerkarten aus waren, gab's ‘nen Klebezettel mit der Zimmernummer. Das Zimmer war ok, von Kaffee- und Teezubereitung auf dem Zimmer keine Spur. Dafür ein laminierter Zettel mit dem Hinweis, dass die Zimmerreinigung nur alle zwei Tage erfolgt und der Bettwäsche- und Handtuchwechsel nur alle 4 (!) Tage erfolgt ... aus Gründen der Nachhaltigkeit. Bettwäsche ok, aber Handtücher????? TIPP: Aus Gründen der Nachhaltigkeit kann gern auf den leeren, aber angestellten Kühlschrank verzichtet werden. Die Gästeinformation war auf einem Tablet hinterlegt, dies ist ok und entspricht der Zeit. Ebenso die Chatmöglichkeit mit der Rezeption. Die Frage nach dem Kaffee- oder Teezubereitung wurde mit dem Hinweis beantwortet: Die Frage wird an die Rezeption weitergegeben. Die KI war überfordert. Auf die Antwort warteten wir bis zu unserer Abreise. Am nächsten Tag fragten wir an der Rezeption bzgl. Kaffee & Tee und Zimmerreinigung. Es wurde uns zugesichert, dass die Reinigung von nun an auch täglich erfolgen kann und die Gerätschaften für Kaffee und Tee auf das Zimmer kommen. Dies funktionierte genau EIN-mal. Am nächsten Tag gab es keine frischen Handtücher, keine Zimmereinigung, damit blieben auch die schmutzigen Kaffeetassen stehen und Kaffee und Tee war nicht wieder aufgefüllt. Auf erneuter Nachfrage an der Rezeption (ein Mitarbeiter mit heraushängendem Hemd, nicht zugeknöpft, sichtbaren Unterhemd, nicht wirklich ein Aushängeschild) wurde uns mitgeteilt, Kaffee und Tee gibt's nur einmal, frische Handtücher kann er aufs Zimmer bringen. Großzügerweise wurden noch zwei Kaffeekapseln dazu gegeben. Sollen wir uns Tee und Kaffee selbst mitbringen??? Dann bitte vorher den Typ der benötigten Kaffeekapseln mitteilen …, nein, die was Ironie. Am letzten Abend wollten wir noch das inkludierte Begrüßungsgetränk zu uns nehmen. 21.45 Uhr standen wir jedoch vor verschlossenen Türen. Lt. Gästeinfo sollte Rezeption und Bar bis 22:30 Uhr besetzt sein. Zusammenfassend kann man sagen: Hätte ich eine den Service einer Pension haben wollen, hätte ich eine gebucht (... und der ist oft besser und liebevoller als im Amedia Plaza Speyer) oder eben gleich ne Ferienwohnung.

We had a room in the Villa, was very comfortable and stylishly furnished. It was very peaceful. The only complaint was air con was in the sitting area which was not so helpful at night. Free water in fridge, nespresso coffee maker. Very convenient to walk into town. Parking at hotel garage was very reasonable and it’s even cheaper outside the hotel. Pool indoor was ok not as beautiful as the villa rooms but ok for a decent swim. The hotel is situated by a small lake (large pond) which you can easily walk round in 5-10 minutes. Breakfast from reviews I was expecting it to be amazing. It was reasonably good, nice selection, but same thing every day. The staff were lovely, specially a young lady, who despite the hotel being busy remembered the second day what our hot drinks for breakfast were. I would defintiely recommend. I’m not sure what the rooms are like in the main part, but the newly renovated villa annex is lovely.

I have chosen Radisson Blu based on my many experiences with the hotel chain I gained in USA before pandemic, boy was I wrong to chose them in Karlsruhe. The room was clean and as on the photos, in order and ready to be used - that's about it. At the arrival I have informed the receptionist we don't have a reservation but that I could do it online right away, she promptly offered to do it herself, when I asked about the price difference I have been told ''it should be more or less the same''. Her booking was 151 euros, the online was 71 euros.. so I booked online with my phone right in front of her. We needed to leave early in the morning so we were happy to learn the breakfast is 6.30am so we confirmed our attendance. When we presented ourselves at the breakfast 6.30am sharp we have been told there was an error and it will be served later. So we waited, when we were allowed to access the breakfast the staff lady realized our room number have not been charged for the breakfast, we offered to pay at the check out as the wallet was in the room upstairs, unfortunately the lady would not bend the rule and insist on the payment before consumption. Early morning, with a hungry 7yo, after waiting already because of wrong information provided, that's not what you want to hear. Fast forward, we are about to leave just to learn the parking was not part of the deal - 17euros from 9pm to 7.30am. Unfortunately the whole experience was not over, my daughter forgot her stuffed animal in the room, when I called the receptionist asking for options on how to get it (we were hours of driving away) I have been told they are ok to hand it over to a currier if I organize one. I am genuinely asking myself if Radisson Blu is still in hospitality business, the complete lack of focus or consideration of client's needs is just striking. I have provided my review to the Radisson Blu directly using the platform I booked with, they came back with automatic answer telling me they have ''taken care'' of the issues signed. I won't come back and I won't recommend.

We we’re driving from Hook of Holland to Bari to catch a Ferry to Greece. On our first days driving we were very tired to decided to stop here and rest. We were two friends and a dog! We used the hotels near us feature on *********** and found this hotel. The price was fabulous and the hotel could not have been better for our needs. Super comfortable beds. Quiet room. Clean and a decent breakfast! The staff on reception were amazing offering us free parking and checking us in quickly. They recommended a local Italian restaurant which was great. The hotel is very much on the edge of town but for an overnight stop like us it’s was perfect! Finally my friend left her iPad behind on our departure. We’d didn’t discover this u til we were well in our way. On contacting the hotel they could not have been more helpful. She has her iPad safely back in the post. Great service from great people.

First trip to the Pfalz area of Germany. Chose Maximilian’s based upon location and quality of service. They lived up to the latter. The staff couldn’t have been better. Helped with many things including locations of wine tasting trips, areas of interest and basic housekeeping. The visit was very enjoyable. Enjoyed lots of wine and local cuisine, will certainly be back.