Hotel berhampiran Sunset Square, Bellingham

This was a very nice hotel in a great area. I enjoyed my stay here and would stay again. Great breakfast with eggs and sausage and potatoes and biscuits and gravy and all sorts or food. Also 24 hour access to juice and coffee and tea. They even have a little store at the front with some food and frozen meals and whatnot. The pool was obviously not used very often or something. It just looked a bit forgotten but we still enjoyed it so 5 stars all around

The thermostat in the room was not working. So the staff gave me 2 additionals blankets and a portable heater instead. 🙌🏻

Saya datang ke sini setiap kali saya berasa seperti saya memerlukan rehat. Hotel yang tenang dan bersih ini memberi saya keselesaan. Saya sangat mengesyorkan hotel ini.

I had booked a couple treatments at the Spa, which I had saved up gift cards from the last 3 years. I booked over the phone because I wanted a recommendation of what massage to get for back and neck pain. I unfortunately went with their recommendation which was not a massage at all. I'm not going to say which treatment it was, because it's not the employees fault, it was simply not what I was needing or asked for. I was completely mislead in choosing a treatment. And for someone who does this *maybe* once every couple years, I am beyond disappointed. I spoke to the receptionist as I was checking out. When she asked how my service was I was honest but there wasn't any mention of resolution. The response was ”I'm so sorry, your total is..”. There were a few people behind me so I checked out and left because I didn't want to hold up the line. I emailed the chrysalis after my appointment, explaining the situation and asking for a refund for the 90 minute service. They messaged back unapologetically and offered 30 minutes of a massage. I then asked if I could get a 30 minute refund instead and I never got a response. I've emailed them twice since and have received nothing. I've gone here once every few years since I was a teenager, and have recommended it to my family and friends. But I will now be telling all of them not to come to the chrysalis because the customer service in management is terrible. There are other great spas and professionals in the area, I'd recommend everyone to go somewhere else. Super lame chrysalis