Holiday World Village

Decent hotel, more like a resort. Facilities are stricted unless you are on all inclusive deal like use of spa. Also breakfast was decent but no real fruits. Mostly canned and juices were not real juices.

Ha superado nuestras expectativas!! Hemos estado 8 días con Todo Incluido y han sido unas vacaciones fantásticas. Al hotel no le falta de nada. Excelente limpieza, excelentes instalaciones, y personal muy amable. La comida también bastante bien. Lo único que creemos que puede mejorar es la oferta de actividades de animación al público español. Se vuelcan mucho con los extranjeros y la animación española queda en un segundo plano. Si mejorase esto ya sería increíble. En cuanto al servicio de atención al cliente de Trip, darles un 10, ya que cuando llegamos el hotel nos dijeron que nuestra hija no salía en la reserva (a pesar de que la reserva estaba bien hecha) y nos hicieron pagar casi 700€ adicionales por la niña y desde el momento uno Trip ha respondido muy bien, resolviendo el problema de forma rápida y con una atención inmejorable. En menos de una semana Trip ha corrido con la totalidad de los gastos por este inconveniente y me han devuelto el 100% del importe que el hotel me hizo pagar para poder hacer el check in de mi hija. Gracias Trip!! Seguir así!

Best place to hangout and watch football, rugby, darts and the food is awesome here very friendly staff and great service. Everyone works very professional 😉 and a great sense of humour, they engaged us so well in a conversation, we feel like families and friends, they always treat us with warm welcome and smile, they know our orders so well, in prior they prepare for us.

Awful experience at Birmingham airport on the way out! Really good hotel with lots to do day & night for the kids (all under 8). It's a bit of a trek to get over to the waterpark for us older ones. We booked 4x one bedroom apartments with kitchen, spacious and clean. Very large bathroom with bath and separate shower. Had to pay for a safe on arrival, reception staff didn't give any of our party the cards to get towels and on returning to ask for them were quite rude . (Take card to Spa to get free towels) All other staff were lovely. Water coolers available for filling bottles. We had a brilliant holiday.

Not great poor hygiene , ask them to clean room still dirty and not done properly, no entertainment, food average facilities poor , rooms large , however no signage in such a large hotel , poor communication,, as a travel agent will not recommend

We stayed here October 2024 with a large family party ranging from 3 to 83. After reading some reviews myself and my wife had our reservations about the booking as we normally stay highly rated hotels, but went with an open mind as part of a large family booking. You can easily find faults in this hotel if you want, it is a little dated and needs some TLC in some areas, but overall was very pleasant and clean. The food was repetitive in the buffet as to be expected in most hotel buffets, however every night we found something a little different which was tasty. All the bar areas have self service for beer and soft drinks to avoid large queues which is good. The local beer on tap is Cruzcampo which was good. The pool was large with lots of sun beds which was never an issue to get. I would highly recommend paying extra for a sea view as the views was some of the best we have ever had. The water park is part of the hotel and free to enter over the bridge, there is a fee for VIP in this area which is a rip off and we never saw anyone in this area during our stay. The normal bar at the water park is included in the all inclusive. We ate at the American one night which was the best meal there, all food was great. The shop on site is very cheap and well priced as well, a refreshing change to many hotels which rip you off. The beach is a 10min walk max just down the main road of the hotel. We ate at a Cuban / Caribbean place there which was good. Lots on site to do for kids, soft plays, kids clubs, mini discos, trampolines, climbing areas, parks, water parks etc. Overall a pleasant and enjoyable stay for all the family. The hotel in my opinion sits in the middle of a 3 and 4 star hotel rating. As stated previous it is an easy place to pick faults if you want to be picky, parts are dated, and lack a little love but we had a great stay and overall looked past a few minor issues. The pros outweighed the negatives a lot, so don't be put off by low rated reviews, we was pleasantly surprised.