Hotel 3 Bintang di Bengkulu

staying here for 5days with fam because my parents have business to do in Bengkulu. the staff are really responsive! i sometimes ask for something and it not that long for them to accomplish it. the room is pretty tidy and bright too i like it. the breakfast menu is good, too. well, i love chicken so it is fine with me hahaha i think it is totally worth the price. p.s: would be much better if the staff could be more look confident when greeting the guests. also, please, there are some staff whose body odor smell not so good. please, set a groom standard for them so it would not bother the guests while theyre cleaning up the room thank you so much!

Beberapa bagian kamar ada yg lembab. Tapi untuk hotel transit, hotel ini lumayan. Kami menginap karena transit dr Palembang dan harus ke bandara pagi2 sekali. Lokasi hanya 15 menit dr bandara.

Lokasi strategis,dekat dengan kuliner,sangat ramah Free sarapan juga,JD GK bingung mau cari sarapan diluar Sangat rekomendasi untuk keluarga

Pelayanan rama. Cmn kamar ny kecil.. Kmr mandi ny kecil.. Lokasi dekat pusat kota

Bagus nyaman sayangnya dpet kamar lama, jalan ke lobi juga jauh ke parkiran harus mutar, padahal ngarepnya dpet kamar yg baru

Pengalaman menginap di Mercure Bengkulu selalu menyenangkan, staf yg ramah dan fasilitas yg oke membuat nyaman selalu staycation di sini..

fasilitas lumayan lengkap, gym cukup lengkap dan nyaman walaupun agak sempit. tapi untuk harga segitu harapannya sudah ada kulkas kecil di kamar.

The hotel was amazing. The price is really worth it for the thpe of hotel you are getting

the staff are great and so is the location. What impressed me the most was the breakfast menu. Best one so far in bengkulu. I also ordered a mushroom soup from their a la carte menu, and it was amazing

The service at the front desk was very disappointing. On June 21, I returned to the hotel after returning from a business trip in Bengkulu. I informed the receptionist on duty at 6:00 pm that my room key (guest key card) had been lost, possibly dropped on the street, so I would need a duplicate key to open my room. The receptionist immediately said that if the key is lost, there is a penalty of IDR 50,000. This is the first time in my history in a hotel that a fee is charged for losing a key card when you want to request a duplicate key card. For me, paying IDR 50,000 is not an issue, however is it noted at check-in or on the key card that there is a loss fee for a lost key? Informing guests in advance is very important, especially since Amaris is part of a group of Santika hotels where I believe hospitality / customer focus is a top priority to increase the comfort of guests during their stay. This male reception with astonished face, still doesn't want to give out the new key, instead he says please contact the reception every time you want to open the room door. And the electronic system in the room is turned on manually, you don't need to use a room key, so for me it's strange. The hotel is willing to turn on the power system without power saving mode, instead of giving a new key to the guests to spend IDR 50,000 to the guests, which would probably be more expensive without power saving mode. I tried again to ask the reception for a new key, but the reception didn't budge, didn't even show empathy or apologize for the inconvenience. I asked to call the Duty Manager/FOM, however he told me they were gone and went home. I hope management seriously evaluates this process that puts the guest experience first and not the ego of a receptionist who has absolutely no sense of hospitality. Definitely, this is the first and last to stay in this hotel! No return to this hotel with lack of service.