City Express Plus by Marriott Cancún Aeropuerto Riviera Reviews

The hotel has no towels nobody answering the phone terrible customer service everything they say doesn’t happened they promise laundry that was not working for a long time that was the worst nightmare stay I have a head And the worse that all promise to pick up From the airport from the hotel and drop us off there never happened

I can only say that I am speechless. There was no written time on the booked hotel. It was automatically canceled before the time. The person was still going through customs and no one called to ask. The order was canceled directly. The person was still going through customs. However, they called to check and canceled all the itineraries that were not available. I'm really speechless that all the air tickets were wasted.

Quite basic and nothing special... The only advantage is the location very close to the Airport.... The worst part was when the service manager started arguing with me (guest) for not wanting to give me bottled water... Wow, how miserable it is, anywhere in the world they give you water to drink without so much drama!!!

Not satisfied. I checked in very late and didn’t tell me the breakfast time. When I went to have breakfast the next day, I was told that I was late and I had to pay to eat. I had an argument for a long time. See you soon.

Good ubication

Breakfast was pretty good

Perfect to get to Cancun and to catch the plane back. Modern hotel with spacious rooms and very comfortable beds.

Awful stay. Shocked that Night Staff was unable to control Drunk group of obnoxious juniors dominating entire swimming pool for football game,, splashing all the camastros where adult guests were trying to enjoy their stay, using profanity, forcing adult couples out of pool area. I was hit in the face with the football while lying in camastro. Security did nothing. We booked because of the fotos of the pool but couldn’t use it for even 10 minutes! Arrival- Reception staff doesn’t smile. Low ceilings & bad lighting throughout. Vynl Floor hallways buckling from Humidity. But Very good chambermaids, clean rooms, great breakfast buffet management staff. Good shuttle. We are frequently in the area so we are used to inconveniences, but this was unbearable. The room Is good but common areas awful.

Didn’t have our room ready. After 30 minutes we were given a lesser room but charged the same price. Door card stopped working. Wi-Fi worked off and on. Sheets were stained.

I’m positive the staff there stole my child’s hat. It was left in the dinning area. When we came back for it we were told by a gentleman working there it was brought up to the front desk, they said they had nothing. I went back and he again told me he found it, even showed me the table he found it at. Same table we had breakfast at. I went back to the front, a manager came and said they had nothing. I took him to the man that found it. He spoke to him in Spanish, he seemed nervous and confused. Then the manager told me his misunderstood me and was telling me to check with the front desk. I know someone working there stole my child’s brand new hat. I bought it in my vacation and it was extremely overpriced so I was very disappointed. I wouldn’t recommend this hotel and would suggest avoiding it entirely.

When we got to the room at midnight we discovered in the bathroom. There was only one towel which as far as I'm concerned, they lose points for that. We werein a room with a king bed you'd think we would get 2 towels in the bathroom

Ideal for a nights stop after flying in to Cancun but be warned they have a good marketing team and I wouldn’t want to stay here for anything more than a quick stay over. Basic but perfectly adequate!

The reception clerk did not know that there such thing as Marriott rewards membership. She did not have cash for to give back for payment The beds lacked flat sheets. They used the flat sheet of one bed as fitted for the other bed . You have to use the bedspread sheet/comforter as blanket A 4 oz single water bottle was given No water glassesNo face or hand towels. We were promised a free shuttle for the airport , never arrived. The telephone lacked connection line Only one electrical outlet It has been my worst experience in a hotel

No blow dryer in the room no water no coffee terrible breakfast but nice staff with a checkout at one