Overall it was a great experience, staff were friendly and there was lots to do at the resort. But expect room service to take 2 hours at times, it could be due to how busy they are but when you ask for an update they say 5 mins and it takes longer. We stayed in the melon block of rooms and the water had an interesting smell, not sure if it’s the whole resort or just that block.
Overall it was a good experience, besides the 1-2 things I would definitely recommend this property. It’s only 10 minutes from the airport, there’s tons of facilities at the resort, staff are welcoming.
I would also recommend booking excursions directly though the resort, we took a trip to chichen itza and it was definitely one of the best parts of the trip
Terjemah