Hotel berhampiran Bergisch Gladbach (S), Bergisch Gladbach

Ein sehr schönes, freundliches Hotel. Das Serviceteam ist ausgesprochen hilfsbereit. Wir waren zu 3 Freundinnen dort und unser Wunsch, Zimmer nebeneinander zu belegen, wurde sofort umgesetzt. Die Umsichtigkeit und Ohrstöpfsel bereit zu legen, da Karneval war, gleichfalls die Espresso-Maschine und bei nicht in Anspruchnahme des Zimmerservices fanden wir großartig. Frühstück fand in einem lichtdurchfluteten Wintergarten statt und für jeden Geschmack war gesorgt. Selbst liebevoller vorbereiteter Joghurt mit Früchten. Wir hatten ein Arrangement mit 1 Tag im Mediterrana und 1 Wanderung gebucht. Trotz hoher Auslastung im Mediterrana konnten wir direkt durchgehen und die Wanderung mit Proviant haben wir sehr genossen. Wir kommen definitiv wieder. Danke für das sehr schöne Wochenende. PS.: mein vergessener Bademantel wurde mir in einem liebevollem Päckchen nachgesandt

Located in a nice suburb of Cologne with a great selection of shops, cafes and restaurants (including a very fancy restaurant across the road). Very simple and frequent transport to/from Cologne via the train station which is just 2 mins walk. The room was clean and spacious and the breakfast was great. Loads of options including some freshly made 'hot options' like eggs, bacon and sausages. Overall, I'd highly recommend this hotel for anyone visiting Cologne or the surrounding towns.

Das Hotel ist absolut in die Jahre gekommen. Die Möbel sind alt, das Bad müsste mal wieder renoviert werden. An der Toilette löste sich die Silikonschicht.Sauberkeit des Zimmers war in Ordnung, ich finde das Preis-Leistungsverhältnis stimmt definitiv nicht. War leider aufgrund einer Messe in Köln, das einzige Zimmer was noch zu haben war, ich würde es nie wieder buchen. Bushaltestelle ist allerdings vor der Tür, man kommt bloß nachts nicht weg und wieder hin, da der Nachtbus nur Freitag und samstags fährt

The wheels came off right at the start, when the entire hotel car park was taken up by other cars, some badly parked. So we went to the reception to enquire where one might park. But before we could find out the answer, which by the way was: ”You'll just have to park on the road, . . . if there is space!” we had to wait our turn while the reception staff was trying to sort out a couple of men who were given a double bed when they clearly wanted a twin room. “Aahh! Mr & Mrs X, here for 4 nights. We have your 2 rooms ready!” said the receptionist. Upon snapping out of my stunned disbelief I replied: “1 room!” “No, you ordered 2 rooms” “No, 1 room”. Out came our booking reservation printout. Then began what seemed like a 10-minute discussion between the receptionist and another staff member as to how this could have happened, whilst we were left standing there (after a 12 hour journey) totally ignored rather than just been given a room – any room – and then sorting it out between them. The room was nice enough. Basic but big enough with a good sized bathroom and a decent shower. Only one pillow per person and the beds were on the hard side but OK. On revisiting the reception the next morning (and every subsequent morning) we were asked if we are checking out, indicating that nearly everyone only stays for 1 night. On asking what we need to do in order to obtain a parking space the answer was to arrive back before the evening. The only one time we managed to do this was the day before actually checking out, when we were charged 4 Euros for the privilege of parking that night. At no time were we asked whether we enjoyed our stay or if everything was to our liking. This hotel used to be very nice and a real find, which probably accounts for the 4.5 star rating but has now been taken over by the Novum group.