Hotel berhampiran Wilhelm Daume GmbH, Bergisch Gladbach

老闆熱情，環境方便。

The wheels came off right at the start, when the entire hotel car park was taken up by other cars, some badly parked. So we went to the reception to enquire where one might park. But before we could find out the answer, which by the way was: ”You'll just have to park on the road, . . . if there is space!” we had to wait our turn while the reception staff was trying to sort out a couple of men who were given a double bed when they clearly wanted a twin room. “Aahh! Mr & Mrs X, here for 4 nights. We have your 2 rooms ready!” said the receptionist. Upon snapping out of my stunned disbelief I replied: “1 room!” “No, you ordered 2 rooms” “No, 1 room”. Out came our booking reservation printout. Then began what seemed like a 10-minute discussion between the receptionist and another staff member as to how this could have happened, whilst we were left standing there (after a 12 hour journey) totally ignored rather than just been given a room – any room – and then sorting it out between them. The room was nice enough. Basic but big enough with a good sized bathroom and a decent shower. Only one pillow per person and the beds were on the hard side but OK. On revisiting the reception the next morning (and every subsequent morning) we were asked if we are checking out, indicating that nearly everyone only stays for 1 night. On asking what we need to do in order to obtain a parking space the answer was to arrive back before the evening. The only one time we managed to do this was the day before actually checking out, when we were charged 4 Euros for the privilege of parking that night. At no time were we asked whether we enjoyed our stay or if everything was to our liking. This hotel used to be very nice and a real find, which probably accounts for the 4.5 star rating but has now been taken over by the Novum group.

We stayed in the hotel as a family with 7 years old child without any problem. We didn't eat breakfast at the hotel so we have no idea about restaurant. Employees are kind and doing their best. Very good location. You can walk all the touristic places. We went to Cologne on December and it was cold. Whenever we felt cold, we turned to hotel for rest in 5-10 minutes. The best christmas market (Heumarkt) is near the hotel and you can use public transport in front of the hotel (if you need). Walk distance to the Dom Cathedral, Love Bridge, Chocolate Museum, Shildergrasse and all the christmas markets.

The hotel intown..easy access by walk to the main attraction.overall is good.

Wir mussten leider einen very late check in machen (ca. 02:30), was aber überhaupt kein Problem war. Der Service war sehr freundlich und hilfsbereit. Wir hatten über Booking.com ein Zimmer für 3 Personen gebucht, das vor Ort leider nicht mehr verfügbar war. Wir wurden ganz unproblematisch und ohne Mehrkosten auf zwei Comfort-Doppelzimmer „verteilt“ und bekamen noch ein Getränk aus der Hausbar for free als Entschuldigung dazu. Die Zimmer selbst sind sehr gut ausgestattet und komfortabel. Das inbegriffene Frühstück war der „Hammer“ und sehr reichhaltig und vielfältig. Von uns absolut zu empfehlen. Ein Parkhaus gibt es gleich nebenan und hat uns nichts gekostet.

For my first trip to Cologne, my one-week stay at AMERON was delightful, so I hope I will be a returning guest soon! The hotel's location is perfect for catching different public transport means quickly and efficiently. The room was well-lighted, spacious, great for relaxing but also working, and had a pleasant modern warm aesthetic. The restaurant had delicious quality food (breakfast selection was very diverse, dinner too was always tasty), ”served” with a stylish and cozy atmosphere. The hotel's staff as well as the restaurant's staff were very friendly and had a lot of benevolent patience with my rusty German speaking skills! Communication was easy, professional, but also comfortable, in both German and English. Very happy with my choice, my heartfelt thanks to all the staff!

We stayed for 2 nights to visit the Christmas market (Weihnachtsmarkt) at Bonn and Cologne. Perfect distance to both cities. Going there, signs to the hotel are not very visible. At night it was impossible to find the hotel without Google Maps. Check in time is supposed to be at 15.00 but we already had our key around 13.30. We were given a spacious room on the second floor facing the parking area and big container bins. No airco, only a tower fan hidden in the big wardrobe. There were 2 windows with heater underneath. In the morning when we opened the windows, we could hear lovely sound of birds chirping outside. The room had big LCD TV with German channels and BBC. No waterheater. Beds were soft and comfy with two big soft pillows and one little one. Comforter was warm enough in the winter. While the room has no odor at all, the bathroom is a different story. The shower/bathtub smells of damp, also has black spots on the wall. Water pressure in the shower could use great improvement. Breakfast is served from 7.00 until 10.00 (weekends) with many varieties of bread, meat, cheese, and fruit. The sausages that go with eggs and bacon were very delicious. Coffee is served by the waitress with medium coffeepot left on the table. Tea drinking is self-service with great selections of tea. Little teapots for hot water are nearby. The waitress gladly brought us hot water when we forgot. Although the hotel folder stated Wi-Fi connection is 1 euro per code/gadget, when we checked out, there was no extra charge for Wi-Fi. All in all, we had an enjoyable stay.