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Hotel Luc, Autograph Collection
4.5/564 Ulasan

Hotel Luc, Autograph Collection

Berlin|0.71km dari Hitler's Bunker
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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Perjalanan perniagaan

Courtyard by Marriott Berlin City Center
4.6/569 Ulasan

Courtyard by Marriott Berlin City Center

Berlin|1.33km dari Hitler's Bunker
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.
Novotel Berlin Mitte
4.3/591 Ulasan

Novotel Berlin Mitte

Berlin|1.65km dari Hitler's Bunker
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.

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Termasuk Sarapan

The Mandala Suites
4.5/543 Ulasan

The Mandala Suites

Berlin|0.58km dari Hitler's Bunker
Location Walk 7 minutes in one direction and you are at Checkpoint Charlie. Walk 10 mins in the other direction and you are at the Mall of Berlin. Walk 20 mins in another direction and you are in the Museum area of Berlin. Loads of restaurants, supermarkets and stores right next door to the apartment. Wonderful location. Can walk everywhere, plus the subway station is right outside. Room Large. Clean. It's a studio apartment, so in one room you will have your bed, sofa, coffee table, desk, wardrobe and TV. Then in another room you will have your kitchen and another room is your bathroom. Bedroom Bed is comfortable, but for some reason, despite having a 1 double bed, the duvets supplied were for 2 single beds, rather than one big bed. Plug sockets near the beds are useful, but they are not VERY near, but close enough. The room is large and clean. The TV is small and because of the size of the room, it's almost hard to see. Yes it's on a wheeled table so you can bring it closer to the bed, but the power cord limits the range of movement. It is a Smart TV though so you can cast your android phone to it. Not iOS There is a balcony area with tables and chairs which is nice. The AC is wall mounted as if it was a TV. It did cool the room which is surprising as the room is big. Bathroom Super clean. Towels and such changed daily. It's a bathtub with a shower combined. And now I am going to be SUPER picky when I say this......do NOT let this impact your decision to stay here or not, but the water pressure is good but not great. But that may be because I like to feel like the water is really shooting at my skin. Also, the shower head holder kept sliding down. Annoying, ever so slightly, but not a deal breaker Kitchen So useful. It's a large kitchen with a fridge plus freezer. Induction hob with 2 rings. Sink, dishwasher. Plates, bowls, cups, tea saucers and cups, cutlery, cooking pots, frying pans, utensils for them, cutlery for eating, kitchen knives, tea towels, sieves... all great and all provided. There was one review that said it only offered 1 plate set.... we had several and it was very very useful. Laundry The apartment has a laundry room. 3 washing machines, 3 drying units, an ironing board and good steam iron. Even the powder is provided and having a laundry room was super useful. It's on -1 floor of the West side of the building. Breakfast The breakfast room, on the 8th floor does have an amazing view, and the room is lovely - everything is white with stone-coloured chairs, super clean... as if designed by Apple It's a half-buffet style, cereal, pastry, cheese, and cured meats are all help yourself. Eggs, tea and coffee are on request. I didn't like this. The staff are wonderful and very polite and well trained, but, for me, I prefer less interaction and would have preferred a full buffet-style where I can help myself to whatever I wanted without having to ask. Gym and Sauna Also on the 8th floor. The gym has wonderful views, there is a seated bike, treadmill, rowing machine, weight bench and some dumbbells. Max weight was 10kg for the dumbbells so really its more of a cardio room. Service. We arrived around 11pm, but reception is not open. You have to scan a QR code, fill in all your details, upload a photo of your passport.... then wait after it successfully registers you you can open the doors. Or you can pop into the security office where the guy will hand you a key. Much easier, but you are not explicitly told. But, the service is good here. Everyone is very polite, very helpful, all speak English. Cannot fault them at all. Just wish the reception was 24 hours The location is great, the room is large and clean, the laundry room is useful and the gym and breakfast room have great views. It is expensive which is the only hesitant thing about returning here, but it is comparable in price to other similar hotels but here you get a much larger room with a kitchen. Great stay!

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Lihat Ulasan Tetamu untuk Hotel di Berlin

Mencari hotel berdekatan Hitler's Bunker? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Regent Berlin
4.7/577 Ulasan
We just spent 5 nights at the Regent. We booked their least expensive room and it was still fabulous. This is one of those hotels that does everything right. The hotel lobby and the rooms are elegant and yet not stuffy. The staff is totally friendly to everyone - from the business people in the breakfast rooms right on over to us traveler types in our polar fleece and REI travel pants:) Breakfast is excellent. The beds are comfortable, the sheets high quality. The rooms are spacious and the bathrooms are incredible. Full tub, large shower, big mirrors, good lighting. The toiletries are L’Occitane. There’s a high-end coffee maker and pods. The locations is perfect. We did a ton of walking - and in walking, I saw many of the other Berlin hotels I had considered in my research. None of the other locations is this perfect - especially for a first-time tourist to Berlin. We could walk to Museum Island in under 10 minutes. 10 minutes to the Brandenburg Gate. 10 minutes to the Checkpoint Charlie area. I cannot compliment the Regent enough. It is one of those rare hotels that just did it all right for us.
Hotel Adlon Kempinski Berlin
4.6/5109 Ulasan
Vielen Dank, wie ich bereits in dieser Bewertung erwähnt habe, für das Zimmer der gleichen Kategorie, das schließlich wie gewünscht bereitgestellt wurde. Ich hoffe, dass Sie wieder hierher kommen und sich wie zu Hause fühlen können, da der Projektstandort in der Nähe des Hotels liegt, vielen Dank. Ich habe Freunde empfohlen, die hier auf der Durchreise vorbeischauen möchten.
Ibis Berlin City Potsdamer Platz
3.8/559 Ulasan
Kreuzberg
Stayed here as we were going to a gig at Tempodrom and it’s really close. Was slightly nervous as there are some bad reviews on here, so here is my honest review. Staff were great. Friendly, super efficient and more than willing and able to speak in English if you really feel you cannot manage any German. Breakfast staff were helpful and friendly too. Rooms are perhaps a little dated but spotless and bed was made up daily with clean towels daily. Hotel is a 10-20 minute stroll from Potsdamer and there’s a u-bahn and bus stop over the road. I would recommend this ibis especially for events at tempodrom and sightseeing around Potsdamer
Apartments am Brandenburger Tor
4.2/546 Ulasan
I'll start with a positive--Location and size of apartment. Honestly, that is where it sadly ended. This was the worst stay in our 3 week Germany trip. My main complaint was the lack of care and service from the staff and the inaccuracy/unclarity of the photos of the apt. We had an issue with the beds being separated, as our 2 big, unrelated men didn't want to sleep in a Queen together. Normally in Germany, these beds can be separated & they were shown on the web as such. Anyway, I did inquire about it and also asked instead for a cot. My request was met with a robotic and somewhat rude response, including that it couldn't be done that night (fine) and that we had to prepay, etc. There was no offer of any solution other than read the fine print. ”There are no guarantees on bed configuration” Over and over ”...this is not the policy” blah blah blah with 0 emotion or care. Oh, and they asked if we wanted a blanket to sleep on the 4 foot couch. OK. I received a sheet and when I asked for a pillow, I got a pillowcase. Whatever. Our travel partner ended up booking a separate place. They give you a 4 pg contract to sign all written in German. Sketchy. The beds werelow and somewhat uncomfortable, but we were tired and slept ok. The 1990 east german shower was awkward with shower curtain that sticks to your body & ran out of hot water after person #2. We didn't bother to complain, we knew it wouldn't matter. The washer (kinda the reason we booked this place) did not have instructions, there were no instructions on what to do with garbage or check out, other than be out by 10, or you're charged . We each received 1 bath & 1 hand towel for 3 days. It is customary in Germany, but we did need more and didn't even bother to ask, I didn't even want to see the woman! The Hallways were filthy! The apt, however, was clean. When we left the guy who was somewhat considerate asked us how everything was...I said ”liveable.” Then he asked if there were any lightbulbs out.
The Westin Grand Berlin
4.4/5110 Ulasan
Firstly on to the positives - the location is convenient, the staff is friendly and helpful and the common areas are mostly what you would expect from a Westin Grand. It is clear that they have not spent much resources on keeping the guest rooms up-to-date though, the air circulation was sub-par (very try air throughout the room) and the gym is a big disappointment. A few older treadmills and cross-trainers but no free weights or other equipment. Also, no room service before 5 pm is unheard of for property that markets itself as five-star. All-in-all more akin to an average four-star property but with a Westin brand attached to it. Will not be in a hurry to return.
Relexa Hotel Stuttgarter Hof
4/524 Ulasan
Kreuzberg
I have just spent 3 nights here in a twin room with a friend...A lovely quiet comfortable room over looking park. Very clean and well stocked with toiletries, loo roll , tissues and disposal bags. The staff were amongst the most pleasant I have come across in a long time, very helpful with local information etc. A very reasonably priced bar and fridge in the foyer for sandwiches, beer and wine. We had a very good deal at 110 Euros pp for 3 nights. Great location with nearby SBahn Anhalterbahnhof, with great connections to all the sights, though many are within walking distance. For example, Checkpoint Charlie, Brandenburg gate, Holocaust Memorial, and part of the wall. A great stay!!!

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