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Ibis Berlin Neukoelln
3.8/531 Ulasan

Ibis Berlin Neukoelln

Berlin|1.5km dari Sonnenallee Railway Station
I stayed in the hotel on 8 December for one night with my wife, 3 years old son and 2 months infant daughter. Upon check-in we received an upgrade and a welcome drinks voucher being a Platinum member of Accor. I informed the reception that I would like to have a late check-out up to 2 PM because I will be outside at other part of the city for a meeting and might be late in afternoon. The reception agreed to it and told me that Platinum members have free late check-out. I also asked if the hotel honors Accor Ambassadors and the hotel refused that they are a franchise and they do not. The room given to us was Room 54 and it was good and hot as per the weather condition, 0 degrees outside. The beds were comfortable. After check-in and leaving the luggage in the room, I came to the lobby and I was working on my laptop when my wife informed me by phone that the bathroom was having a bad smell and the shower area had a problem, the water does not drain. I checked it and came back to the reception. The manager herself was available at reception and I informed her about the issue. She said she will get it checked. I went back to the lobby to work on my laptop. Despite complaining, the issue was not solved neither we were given any feedback. Next day I could not take a shower before going to work because there was plenty of water from the previous day. I tried to fix the drainage by myself but the water was taking a lot of time to drain. I left the hotel for the meeting. Around 11:45 AM my wife called me and said that the hotel wants her to check-out. I told her that I will send an email to the reception, if they come again tell them that I sent them an email and if they insist, come to the lobby with the luggage but it was difficult for her to come out with the luggage and the infant at same time. My wife had a health issue and it was not possible for her. I did not had local German calls allowed on roaming. I only had an internet SIM for EU. I excused the Deputy GM of the company I had a meeting with and sent the hotel an email. The Deputy GM asked me if there is a problem and I explained her that the hotel wants my wife to check-out now and being a Platinum member the late check-out is possible and I already had it discussed yesterday. She offered me to talk with the hotel directly using her mobile. She dialed the number and phone was on speaker. The phone was answered by the manager herself. I was told by the hotel that the hotel is fully booked but they lied, I checked later and several rooms of all categories were available including the one I stayed. I made a reservation for the same category of the room I am staying in just to show them that they lied and that the hotel is not fully booked. Reservation was late canceled as cancelation was free until 6:00 PM. I returned to the hotel as soon as I can and we checked-in to another Accor hotel. We are staying in Accor hotels since a long time and we never had such issues. In short the said hotel is

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Lihat Ulasan Tetamu untuk Hotel di Berlin

Mencari hotel berdekatan Sonnenallee Railway Station? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Hotel Klassik Berlin
3.5/529 Ulasan
...an update to my complaints about the minibar problems... I had a very cordial correspondence with Mr. Eric Neumann who personally saw to it that our room was refreshed with the missing snacks and drinks. He was incredibly professional (and generous) and this quick response more than makes up for any disappointment we felt earlier in our stay. Terrific service! Thank you.
Estrel Berlin
4.1/550 Ulasan
Das Estrel Berlin ist ein beeindruckendes Hotel. Die Zimmer sind geräumig und komfortabel. Der Service ist professionell und zuvorkommend. Das Frühstücksbuffet bietet eine große Auswahl an leckeren Speisen. Die Lage des Hotels ist günstig, in der Nähe von öffentlichen Verkehrsmitteln und Sehenswürdigkeiten. Alles in allem ein empfehlenswertes Hotel für einen angenehmen Aufenthalt in Berlin.
Amaya Motel
3.9/56 Ulasan
Basic but clean hotel in a good location in  neukölln. It’s more like a hostel than a hotel, there is never anybody at the reception. So better have a cell phone ready to contact anyone if you need assistance.  when I arrived in the evening (you can check in until 10 pm) nobody was at the reception to open the door and I didn’t have a cell phone.
Motel Plus Berlin
3.8/585 Ulasan
離地鐵口步行大約12分鐘路程。房間乾淨,空間大,設施齊全,隔音稍差,需自備拖鞋和洗漱用品。 前台辦理入住效率低,等待的人排着長隊。給我辦理入住手續的工作人員先忙自己手頭的事,讓我在旁邊等了很久。我中途問她什麼時候可以辦理入住,她讓我再等會,於是我錯過了參觀國會圓頂的預約時間。退房時,是另外一位工作人員,很熱情,效率高。
Ibis Berlin Neukoelln
3.8/531 Ulasan
I stayed in the hotel on 8 December for one night with my wife, 3 years old son and 2 months infant daughter. Upon check-in we received an upgrade and a welcome drinks voucher being a Platinum member of Accor. I informed the reception that I would like to have a late check-out up to 2 PM because I will be outside at other part of the city for a meeting and might be late in afternoon. The reception agreed to it and told me that Platinum members have free late check-out. I also asked if the hotel honors Accor Ambassadors and the hotel refused that they are a franchise and they do not. The room given to us was Room 54 and it was good and hot as per the weather condition, 0 degrees outside. The beds were comfortable. After check-in and leaving the luggage in the room, I came to the lobby and I was working on my laptop when my wife informed me by phone that the bathroom was having a bad smell and the shower area had a problem, the water does not drain. I checked it and came back to the reception. The manager herself was available at reception and I informed her about the issue. She said she will get it checked. I went back to the lobby to work on my laptop. Despite complaining, the issue was not solved neither we were given any feedback. Next day I could not take a shower before going to work because there was plenty of water from the previous day. I tried to fix the drainage by myself but the water was taking a lot of time to drain. I left the hotel for the meeting. Around 11:45 AM my wife called me and said that the hotel wants her to check-out. I told her that I will send an email to the reception, if they come again tell them that I sent them an email and if they insist, come to the lobby with the luggage but it was difficult for her to come out with the luggage and the infant at same time. My wife had a health issue and it was not possible for her. I did not had local German calls allowed on roaming. I only had an internet SIM for EU. I excused the Deputy GM of the company I had a meeting with and sent the hotel an email. The Deputy GM asked me if there is a problem and I explained her that the hotel wants my wife to check-out now and being a Platinum member the late check-out is possible and I already had it discussed yesterday. She offered me to talk with the hotel directly using her mobile. She dialed the number and phone was on speaker. The phone was answered by the manager herself. I was told by the hotel that the hotel is fully booked but they lied, I checked later and several rooms of all categories were available including the one I stayed. I made a reservation for the same category of the room I am staying in just to show them that they lied and that the hotel is not fully booked. Reservation was late canceled as cancelation was free until 6:00 PM. I returned to the hotel as soon as I can and we checked-in to another Accor hotel. We are staying in Accor hotels since a long time and we never had such issues. In short the said hotel is
Centro Park Hotel Berlin-Neukölln
3.5/514 Ulasan
Ankunft in der Nacht, sehr zügiger Check In. Zimmer 428, 4. Etage. Bei der Frage nach WLAN Auskunft des Rezeptionisten, dass das WLAN in der oberen Etage sehr schlecht funktioniert und eigentlich nur in der Lobby funktioniert. Dies war tatsächlich der Fall, Qualität des WLANS war sehr schäbig gewesen, sehr sehr langsam und immer wieder Abbruch (Centro Hotel Group: Welcome im 21. Jahrhundert!!). Dies ist bitte zu verbessern mit ein paar Wlan Verstärkern sollte dies wohl möglich sein. Im Kühlschrank im Zimmer war ein Joghurt noch vom Vorgänger zu finden gewesen, sollte einfach dem Housekeeping bei der Kontrolle auffallen. Im Bad kein Zahnputz Glas, weder Plastik noch aus Glas, reinweg nichts da zum Zähneputzen, dies darf auch wenn Corona ist, einfach nicht sein, Sorry. Leider auch kein Safe im Zimmer. Betten bequem, Lage des Zimmers ruhig, gut geschlafen gehabt, Weckanruf klappte auch gut. Insgesamt ein NAJA, mit deutlichem Verbesserungs Potential nach oben. Mit freundlichen Grüßen Daniel Hanke.

Soalan yang Kerap Ditanya

Maklumat Perjalanan Setempat

Harga TertinggiRM 8,508
Harga TerendahRM 171
Bilangan Ulasan23,745
Bilangan Hotel3,597
Harga Purata (Hari Bekerja)RM 1,022
Harga Purata (Hujung Minggu)RM 1,274