Hotel berhampiran Fattoria Paradiso, Bertinoro

Ci hanno dato una bella stanza, pulita e in cui era presente ogni comfort. La colazione era veramente ricca e di qualità. Ma soprattutto il personale è disponibile è veramente gentile. A superato ogni possibile prova di barbieri (4hotel) infatti mi era venuto mal di schiena e mi hanno addirittura cambiato il materasso. Se fosse possibile porterei questo personale in tutti i miei viaggi. Lo consiglio di certo.

Last week, we stayed here for the second time, and had a great experience once again. This elegant hotel has clean and spacious rooms, very good breakfast with ample choice and an excellent restaurant. Service is friendly and efficient. There's a swimming pool on the roof with nice views, but closed this time of the year, of course. The city center is a 5 minutes drive, and the location is ideal for excursions to the many interesting towns and places nearby. If we are in Forlì again, we will be back !

We had just stayed at the hotel's 4☆ sister hotel Miramonti in Bango Di Romango and were so impressed with the service and food. It was an accident to book Grand Hotel Da Vinci. We were hoping for great things and the hotel lobby and enterence were lovely. We arrived at the impressive gates to the hotel to be told we had to go down a side street to what looked like a piece of waste land. OK, not a big issue. You then have to walk round the back of the hotel, where the staff were all smoking and shouting, where the workmen and bins were. And walk round a tented part of the hotel held together with wood. Not a great first impression. The reception staff were friendly but more proficient than affording personal service, so different to the Miramonti. We were told the restaurant was open for dinner from 19:30-21:00. Later we went back to the reception to book a table for dinner to be told, the restaurant was closed for a private party and we could eat in the room or lobby bar. The lobby bar had no character and literally is just part of the lobby. What 5 ☆ doesn't have another restaurant or the facility to put another room together for guests to dine in?? We were not amused. The room was spacious but a bit well!! Italian OTT. The view was over a roof top. There was 1 welcome cake for two people. No complimentary water nor tea or coffee facilities. Again not really 5 ☆ The terrace and outside pool was wonderful. Really gorgeous and well set out. Must be wonderful in summer. After the wonderful spa at the Miramonti and the thermal spa, we were so looking forward to the pool and spa as it looked stunning in the picture, from a distance it looked nice but it really need attention. Total lack of maintenance and care. See photos. At breakfast, it was 'adequate ', but as there were only a few guests there, it was a good opportunity for the staff service to shine, but we had to ask twice for a person to cook the omelettes, when the waiting staff entered the kitchen their was loud shouting, laughing etc as if there were no guests present. Very bad impression. What makes a hotel 5☆ is not the size of rooms, not the building or stunning external pool it is; the total attention to detail and to the customer experience and this hotel doesn't have that. It has the appearance of a 5☆ but for Northern Europeans, used to attentive and responsive service and an attention to detail, it is more a 3.5☆.

Abbiamo soggiornato una notte in coppia con un cane di taglia media, l'ultimo weekend di maggio. È stata la prima volta che abbiamo soggiornato a Bellaria. Ci siamo trovati benissimo, il personale molto cortese e disponibile, pulizia camera impeccabile e disponibilità di parcheggio dell'hotel. Siamo stati particolarmente colpiti dalla colazione: oltre alle classiche torte, croissant e macchina delle bevande (tutto eccellente per altro) disponibilità di bevande alla soia e alla mandorla, frutta secca di ogni tipo, gallette di riso, marmellate, burro di arachidi, pappa reale fresca dall'arnia! All'ultimo piano è disponibile una Jacuzzi comune che non abbiamo avuto tempo di provare (ma lo avremo in futuro si spera!). Aggiungo una nota personale: la vicinanza alla ferrovia non deve spaventare gli amanti del silenzio, i treni non si sentono, sono sporadici e comunque a transito lento essendo in centro al paese e vicini alla stazione di Bellaria. Ci torneremo!

The hotel is well located with enough parking and good accessibility. Surprisingly for this chain, there was actually friendly staff available for checkin, not only the usual checkin-machines. For tours to the city, you can rent bikes at moderate 5 EUR per day. About half of the bikes look in reasonably good condition. So that was very good. The lobby has many self-service food and drink offerings, so that you can get by without going to stores. Else, just across the highway bridge is a big shopping mall. The rooms are spacious and the bed is according to our preferences. The critical downside: We had two rooms - and both had issues: One the AC was leaking, even with the AC off. The other the bathroom floor was very wet - it seemed the water was leaking from the wall or the toilet. When announced to the reception, they offered to clean up. But no repair was done or room changed. So the problem repeated the next day. During the day, the cleaning staff is super noisy, as if they would be trying to break through the wall with the vacuum-cleaner. And at night, the guests attracted to this hotel seam to bear all decency having lively and lengthy discussions on the hall ways (we are talking about 11p to 1 am, and not just one party being the issue), and continuing in the rooms with slamming doors every few minutes, puking and laughing. So while this hotel could be very nice, it fails the criteria of being a place where you actually can sleep and relax for the next days tour. Therefore, I wouldn‘t recommend staying here, nor do I think I‘d return again.