Hotel berhampiran Galerie 13 avril, Biarritz

This hotel stands proud near the lighthouse in beautiful Biarritz. We expected great things , not put off at all by the position of the hotel as we are fit and well and enjoyed the walk into town and back . We did not like our first room which was very small . To be honest I think if I was critical the hotel could do much better on their website explaining the room set up . We like a king bed which we got , but there was not enough storage space and no walking around space at all . Reception dealt with our request well and my husband checked the room an ocean suite which was lovely but after we got unpacked I realised the room was huge but the bed was a normal double . My hubby at this point refused to move again so we put up with it for the 4 days . We did pay for the upgrade . I like a hotel that explains what you get . Eg cosy room Etc which was what our first room certainly was . On to better things . The staff first and foremost were fabulous very cheery and helpful . The pool was gorgeous and we enjoyed a few hours every afternoon sitting out . Breakfast was good but not great . Would have loved a fresh cooking station for omelettes fresh eggs .. no variety the exact same every day and where were the glorious French baguettes and croissants. None in sight except tiny croissants that to be honest were not that great . We had one dinner In Frenchie restaurant which was absolutely fabulous best of stay . Finally to end the hotel is good overall but I thought it lacked a bit of atmosphere. It was quiet, piano player one night but not enough for us to stay in more than the one night . It’s a shame . Biarritz is amazing just can’t quite decide if I would stay in the Regina again.

I rate the Sofitel a 3 but it’s really only a 2 if I was to only judge the hotel. The location and the pool were the absolute highlight’s and for this we give a 5! Biarritz has a stunning coastline but please spend your money elsewhere! This hotel pretends to be a 5 star hotel with wellness spa. Thank goodness I had not planned my trip around the spa itself. I think if this was in Australia, it would be shut down. When you take the lift to the spa , you arrive into a waste land! Depending on which way you arrive, it is a rabbit warren of empty corridors, closed doors with French signage! I couldn’t even find the toilet. After paying $700 AUD for 3 treatments, you would expect a warm welcome, and someone assisting you to your next treatment. No not here, you are on your own (naked in a robe) trying to ask for directions to the next room however nobody speaks English. My treatment was booked with a Physiotherapist however I think she was barely qualified for a massage! Highlights from my family were the soft robes and spacious rooms, big beds with cozy mattresses toppers and soft linen. Great valet and reception but that’s it for service. Pool is saltwater and perfectly cool! We could not find the indoor pool

Our stay at the Hotel du Palais was an absolute dream. Upon arrival, we were upgraded to an oceanfront room, which was nothing short of breathtaking. We arrived on my husband's birthday and walking in to this view was the perfect surprise! All of the staff were warm, welcoming, and went out of their way to ensure we had a memorable experience. A special thanks to Emma from the concierge team, who helped us with both a restaurant reservation and arranging a rental car – her assistance made everything so easy. We highly recommend having dinner at La Rotonde, where the food is delicious, and the setting is simply elegant. A drink at the Bar Napoleon III is also a must – the atmosphere is cozy and their cocktail menu is fantastic! We spent some relaxing afternoons by the pool, enjoying the ocean views from the lounge chairs, which added to the overall luxurious experience. If you can, we also recommend 1/2 day trips to St Jean de Luz and St Jean Pied de Port. Two adorable villages (very different from each other), and easy drives. We couldn't be happier with our stay, and hope to return one day!

The staffs are very helpful and friendly as well as the amenities such as spa and massage treatment. They also provided delicious Basque Foods for choices. The location is absolutely nearby the Beach that taking about few mins walking apart. I would highly recommend to people who are planning in Biarritz

Excellent friendly service, with a great location close to the town and beach. Great air-conditioning for those hot summer nights and a cute outside deck for their home made breakfast. Thoroughly recommend this hotel for a visit to this great city.

Check in was smooth. We felt as if the receptionist was laughing at us? Room was small but spotless. Think the size of the room is standard for Biarritz. Beds were super comfy. Aircon was great. Shower was lovely. However they need to invest in some blackout curtains as we woke up super early to a bright room- curtains were light and white. Roadworks were on outside but that is not the hotels fault. Reasonable price for location too. Happy with our stay.

The good: It is clean. The mattress is comfortable. The TV and WiFi work. The airport is very close. The bad: The hotel is showing its age. It is more of a motel than a hotel. There is no elevator. The outdoor walkways and spiral staircases are not well-lit. The rooms are very small. The pillows are bad. No bar soap is provided, but there are soap dispensers on the wall in the bathroom, by the sink and in the bathtub. There are no washcloths, however. How does one use liquid soap with no washcloth? The ugly: The toilet. Probably not a big issue if you are alone in the room, but if there is a second person, be aware that the toilet tank requires a minimum of ten minutes to refill between flushes. When asked about it, the employees at the reception desk acknowledged this was an issue in all rooms. We would definitely look for a different option next time we have to fly out of Biarritz.

Campanile Biarritz When transitting France we nearly always choose Campanile. The rooms are basic but comfortable and pretty much the same whichever one you choose. It is an airport stopover so be aware you could be forgiven for thinking you were on the runway but we knew that having stayed here before. For us the benefit of these is that you can always park, and always get a meal and wine in the restaurant in the evening and breakfast, both at additional cost. This was the case here too but we were disappointed to see no buffet offering in the evening. Every other one we have been to offer this. Despite this the meal we had was lovely. The staff were friendly and helped with translating the menu, so thank you! Breakfast is pretty standard in all the ones we’ve been to. Cereal, croissants, toast, pastries, cheese and ham etc. This one cost around €12. The air con did not work in our room but we were OK despite the weather being on the warm side!!

The apartment was spacious and the indoor pool area was pleasant if not a little soulless. However I wouldn’t stay here again. My issues were: the coffee machine was full of mould; the reception was closed when we arrived and we had to wait ages for a rather unfriendly receptionist; we got locked out one day as card stopped working and again we had to wait ages for reception. However my major complaint was, we had to pay a deposit that was returned to you only after an overly thorough apartment inspection! I can understand if you damaged something significant but honestly we were told to clean finger marks off the toaster!! We had paid to stay there and were treated like we were at boarding school or something!! On the plus side, there was good parking and it was walking distance into Biarritz, so great spot.

We arrived Hotel Le Biarritz in the middle of the night, desperate to get a room for the night for 2 adults and 3 kids, due to our originally booked apartment hotel next door gave us cardkeys that were not activated upon arrival. The reception was closed and the telephone number in case of ”emergency” was turned off after midnight. We were warmly welcomed by a very nice man, unfortunately I do not remember his name. We got 2 rooms with a very good discount and the 3rd room for free. The children were hungry, so we asked if we could buy some snacks. He offered us pancakes. He went to the kitchen and came out with a trey full of pancakes, yoghurts, and 3 different sorts of cakes and water. He also asked if we wanted breakfast in the morning, but we were not sure we would make it in time, so he told us we can have the breakfast for free. We also had access to the pool the day after. Unfortunately we didn't have time to try it. Our rooms were small, but nice and clean. (I see from the pictures on their website that they have bigger rooms with balcony). In the morning we got breakfast while the kids were still sleeping. We then got a little basket we could bring to the room with full of croissants for the kids. If it wasn't for the already paid apartment hotel, we would have stayed in hotel Le Biarritz for the rest of our stay in Biarritz. We have never ever experienced such a nice welcoming and service in any other hotel we have stayed at before and strongly recommend this hotel for the service and location. It is located near the beach, 5 min walk. 10 min walk to the grocery store and other nice restaurant. The bus stop is also located right outside the hotel. You can also walk all the way to the city on a sidewalk right by the beach. We would definitively one back to hotel Le Biarritz.