Pengguna Tetamu
12 Februari 2025
Unfortunately the lowest rating I can give is 1 star because zero stars is much more fitting! I emailed this resort ahead of time asking whether I could book activities ahead of time and was told to book on arrival. I just checked in and wanted to do several activities and was told they had no availability and were reserved for a large group. Very, very, disappointed. For the money I spent to stay here, this is an absolute abomination! You probably think that’s the worst of my experience, well, think again. After arriving from an evening activity, which I had to book at a nearby resort by the way because Desert Nights told me they couldn’t take me, I lifted up the pillows to my bed to find them absolutely soaked. I called the front desk and they told me it was because the A/C was leaking directly on the bed. I’m surprised nobody noticed that before you know, I actually checked into the room. After about 10 minutes, they said “okay room change.” Gee thanks. By the way, I’m writing this review from the restaurant. I’ve been sitting here for 10 minutes and no service. They’ve completely ignored me, perhaps because they know there is zero chance to recover from this disaster. Avoid this place if you’re looking for a magical time in the desert!! This place is horrendous.
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