Hotel berhampiran Neuapostolische Kirche Biedenkopf-Wallau, Biedenkopf

Revieuws vooraf waren wisselend. Maar onze ervaring is gewoon goed. Bedden liggen goed. Heerlijk indoor zwembad. Sauna klein maar fijn. Kneipp voetenbad ook prima. Massage van Anja (tegen betaling) was erg fijn. Eten is gewoon goed. Prima ontbijt met verse broodjes en een uitgebreide belegkeuze met gebakken spek en ei. Avondeten elke dag verschillend en zeer smakelijk. Goede prijs/kwaliteit verhouding. Erg schoon. Supervriendelijk personeel. Nico bij de receptie is erg behulpzaam. Veel wandelroutes in de omgeving. Zijn er geen nadelen dan? Als je zoekt vind je altijd wel iets. Kapotte tegel. Vlek in vloerbedekking. Balkon zonder echt uitzicht. Werkzaamheden in de gangen. Is dat vervelend? Nee dat niet. Wij vinden het een aanrader. Dus gewoon boeken en genieten van alles wat er geboden wordt. En genieten van de omgeving.

This was my email on the 24th Dec in the morning when I checked out earlier.. Today 26th, Dec and I haven’t received any response or phone call. Actually I received a email asking me to check out online. That means they even didn’t check me out properly when I was in the reception. I sent an email to the CEO. Hopefully someone takes care of the matter and at least apologize for such a bad experience. Dear Mr Vogel. I hope you find yourself well or much better than us. I would like to inform you that after waiting for your call back I spoke to your reception staff and explained to them my concerns and complains in the hotel. I was told you were going to call me. They totally agree with me because it’s true you are selling a product that is not offered. -The tennis court is destroyed. -The football Halle is taking by outside people and full so the guest can’t use it. -Kartfun is the same story. -You are offering a kids club -Offering kids program and there is nothing. Since this morning I asked about it and your staff could not dissagree with me. Also, our room was booked for 3 persons it was only made for 2. After requesting several times finally someone came to put a 70cm bed. My daughter could not even fit there! After getting the bed then the towels were missing. Again we had to run around and find the house keeping lady (who can’t speak English or German) The swimming pool has the door handle broken, the hair dryer broken, the jacuzzi also broken. Also you don’t even have a doorman, the luggage must be carried by us. I requested to pls keep my luggage in the reception until we get the room as it was not ready. The response I received is that I should leave it under the stairs unattended. When I said I can’t leave it there, I have thousands of euros value in my things there. I was just told they don’t offer luggage storage. Your staff has 0% idea about hospitality. The parking, after paying for 3 days I had to go out and when I came back all the parking spaces were taken because some guest parked into two parking slots. The only solution I had was to park in the charging station. After such stressful day I decided to sit with my daughter in the restaurant and order something to eat. I requested a cocktail with alcohol. There was not alcohol or so little that didn’t make a difference in taste. That moment when I said it your staff just responded to me that this is the way it is and that maybe didn’t have enough alcohol for me. (For a second she made me feel like I’m alcoholic or what?) she took my drink back and no one came back to ask me what else I would like to drink. I received the food, without drink. That moment I said, it would be nice if someone could ask what else I would like to drink. Then she came back and took care of it. In the same time the table infront of me had also issues with the drinks because she requested a Prosecco and the brought her a white wine. She had to end up drinking red one because communication

Das Tusculum hat einen äußerst netten und zugewandten Besitzer, der mit Rat und Tat zur Seite steht. Die Zimmer sind sauber und witzig eingerichtet , ich war bei Charlie Chaplin zu Gast. Die Lage ist super, wenige Schritte bis zur Lahn, 10 Minuten in die Oberstadt, Einkaufsmöglichkeiten ebenfalls fußläufig. Restaurants und Cafés befinden sich in unmttelbarer Nähe. Ich habe das Zimmer mit Gemeinschafts-Toilette und -Dusche gebucht, eine gute Wahl und ein faires Preis-Leistungs-Verhältnis. Bis zum nächsten Mal!

Wir waren nur im Restaurant. Dort haben wir sehr gut gegessen. Das Essen kam nach kurzer Wartezeit in bester Qualität an den Tisch. Die Bedienungen waren sehr freundlich und aufmerksam. Der Raum in dem wir gegessen haben hat einen sehr gemütlichen Charme, mit rustikaler Optik und Kaminfeuer. Nur zu empfehlen.