Big Bear Lake Front Lodge

Self service Breakfast available. Room is a bit old but clean, my room has a lake view is a plus for my stay!

The bed is comfortable and has a super nice lake view, but the room is relatively small, and not suitable for a big family. Simple breakfast: coffee, waffle, etc.

Arrived late but let them know we were. Had a paper for us to sign but didn’t leave a pen. Had no TP. When my wife called to complain they reparative that picked up her call asked here how she or we would like to be compensated.

The property has potential. The location is convenient. I love that there isn’t a min. stay requirement. I stayed here to see family visiting Big Bear from another state. I only needed 1 night & this property was able to accommodate that. Check in was not until 3pm. When I arrived at 3:45, I was told my room was being cleaned & to come back in an hour. Rough with 2 babies, but ok. The front desk was apologetic & offered a later checkout than the standard 11am. Once I finally checked into my room, the first thing I noticed was that the lock on the door was not very secure & the door had obviously been kicked in at one point. The inside frame was visibly broken & being held together with a few random nails. I also noticed that there was moldy coffee in the coffee pot, a used sponge on the kitchen sink, old food in the fridge & the counter tops/sink were full of old food crumbs. Clearly, the extra hour after my check in time was not used for cleaning. I thought about trying to find another room, but my kids were ready for bed & the room was really just a place to sleep, so I let it go. A few minutes after settling, I went to turn on the shower to bathe my kids & found hair surrounding the shower drain, then noticed the room we booked for 4 people only had 1 bath towel & 1 hand towel. My husband went to the front desk to request another towel & was told “the dryer is broken this is all we have”. The employee gave him a pile of bath floor mats. Parking is also very limited.

Not bad, but for the money is not the best but everything is expensive now days The included breakfast is non exciting by the way

First of all, I arrived at 2 pm, check in was 3. I have a disability couldn’t hold my urination, I had to use the restroom otherwise something bad was happening. I begged the clerk to please let me use the restroom of the room while she said it was empty and the cleaning persons are there to clean the room. I begged her I have disability and I must use the restroom, while they’re cleaning I go quickly use the restroom and come back. She said if I let you go, I’ll be fired! Ridiculous!!! I couldn’t believe that some one with a disability would be treated like that! Horrible ever. The breakfast, we asked about timing of it the night before, the clerk said 8 am to 10 am is the breakfast time. So we went at 9 am, everything was gone , except 2 apples, and coffee.. and she kept saying sorry sorry we don’t have anything. This is not right! I paid extra money for breakfast, this is ridiculous we only grabbed one candy cause my mom blood sugar was low, she was almost faint. If I knew there was nothing to eat, I wouldn’t pay extra for breakfast. Also I paid extra for lake view room, but you even could see the lake. I’m posting everything with pictures that way no one feels I’m lying! This is not acceptable and I will ask to return my money!

The room that we stayed was clean but it was noisy at times. I think there was a laundry room on the side or a utility room. You could hear people going up the stairs and when they were walking in the hall way. The heater didn't warm up to quickly and made some noise.

The property was fairly cheap and pretty nice considering the price. I enjoyed the service from the front desk and the room was clean and a good theme. There was a few damaged items in the room when we got there such as a broken air conditioning, rippped up wall paper, toilet seat that had a Crack on the floor next to it with a little bit of water coming out, and chewed up cabinets. But they were fairly unnoticable and out of sight. My favorite thing about the room was the fireplace it has, although not very strong, it was a nice touch. The property also had access to the lake beach so you can easily go and view the lake from their pier

Booked a stay for Christmas. Room not ready by 3 pm check in, only 2 staff on site despite hotel being packed. Room not ready until 5 pm. Multiple people affected, all outside waiting for their room. They promised a 30 dollar credit for the trouble and have yet to see it. Highly recommend staying somewhere else if visiting Big Bear. If you dont have the staff, dont take the customers bookings.