Hotel berhampiran Museo Pasos de Semana Santa, Bilbao

Por la noche en la habitación se escuchan ruidos de tuberías. Se podría mejorar el secador de la habitación, ya que es bastante malo. Limpieza de habitación adecuada. Me han gustado las toallas, son de buena calidad. Servicio de desayuno muy bueno. Servicio de recepción bueno.

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

Good location as it is just next to train station and metro station. Located in the shopping region. With 5 star standard. Breakfast is good. Room is clean and big.

Hotel é ótimo. Agora comprar aqui é mt complicado. Pedi cama extra e paguei por isso. Quando la cheguei o quarto n podia ter cama extra. Ainda por cima tinha duas camas quando pedi king size. Nem sei onde reclamar isto??

It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest

Excelente atención y servicio. Se desviven por hacer que la estadía sea lo más placentera posible. En la recepción nos asesoraron muy bien sobre que hacer en la ciudad, medios de transporte y recomendaciones en general. La ubicación es inmejorable Definitivamente volveríamos a repetir este hotel.

todo genial,lo mejor el trato y la profesionalidad del personal de recepcion,simpaticos y muy buen trato, tambien destacar la calidad y la variedad del desayuno,totalmente recomendable, las instalaciones muy limpias y modernas y la ubicacion muy buena, a 10min del casco antiguo, muchas gracias por todo.

酒店離古根海姆博物館幾步之遙，河邊散步去城裡市場和上山纜車都在步行可達距離內，很方便。自助早餐算比較好的，冷熱食都有。付費停車在地庫，也算方便。需要提前預訂。前台和餐廳服務員比較熱情。可以推薦的一家酒店。

盲選酒店，還不錯 服務：有禮貌，感覺到温暖 停車：沒有自己的停車場，可以在酒店卸下行李後停到附近的公共停車場，停到第二天大概20多歐、看起來應該也是當地酒店普遍的狀況；

El hotel está súper bien situado, lo mejor sin duda es el personal especialmente Mercedes. El desayuno muy completo y con unos horarios estupendos. Si tuviera que volver repetiría.