Novotel Birmingham Centre

Ulasan Novotel Birmingham Centre

Novotel Birmingham Centre

70 Broad St, Birmingham, United KingdomLihat Butiran Hotel
Novotel Birmingham Centre
Novotel Birmingham CentreNovotel Birmingham CentreNovotel Birmingham Centre
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Ulasan Tetamu

8.8/10
Very good
100 ulasan
Ulasan yang disahkan
Location9.2
Amenities8.5
Service8.9
Cleanliness8.6
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All reviews(100)
Positive reviews(92)
Reviews with photos/video(17)
Great service(37)
Clean and tidy(18)
Awesome stay(17)
Delicious breakfast(9)
Great value for money(7)
Comfortable bed(6)
Too noisy(6)
Located downtown(6)
Negative reviews(8)
Guest User
Standard Room
Daftar masuk pada Sep 2025
Solo traveler
1 ulasan
10/10
Outstanding
Disiarkan pada 27 Okt 2025
Lovely hotel, very clean and close to the city centre. Will definitely stay again when l am visiting my home town
Jawapan daripada Pihak Penginapan: Dear GuestThank you for your kind words! We’re delighted to hear you enjoyed our clean hotel and convenient location. We look forward to welcoming you back the next time you visit your hometown!Kind regards,George FFront Office Manager
Mohammad Sazzadul Huque
Standard Room
Daftar masuk pada Sep 2025
Couple
1 ulasan
8.0/10
Very good
Disiarkan pada 21 Okt 2025
Amazing room. Very spacious. Pillow is slightly hard. TV has many channels but the speakers need some improvement. The toilet and shower are separate.
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for sharing your feedback. We’re delighted to hear you enjoyed the spacious room and appreciated the separate toilet and shower. We also appreciate your comments regarding the pillow and TV speakers, and will share them with our team as we continually strive to improve our guest experience.We hope to welcome you back for an even more comfortable stay in the future.Sincerely, George FFront Office Manager
Guest User
Standard Room
Daftar masuk pada Sep 2025
Business traveler
1 ulasan
7.0/10
Disiarkan pada 10 Okt 2025
As a four star hotel, I am disappointed that the room was not really clean, and there was a strange smell, and there was no toothpaste! Staff were nice and the location is in the centre. I enjoyed the sauna, the gym is not big. Restaurant's price is reasonable, the breakfast could be better. 
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly, enjoyed our central location, and appreciated the sauna and reasonable restaurant prices.However, we’re very sorry to learn that your room was not as clean as expected and that you noticed an unpleasant smell. This is certainly not the standard we aim to deliver, and your comments have been shared with our Housekeeping Management team to ensure immediate follow-up and better quality checks moving forward.Please note that, in line with our brand standards, toothpaste and certain personal items are available upon request at reception—we apologise if this wasn’t made clear during your stay. We’ve also taken note of your feedback regarding breakfast and the gym for our ongoing improvements.We truly value your comments as they help us enhance our guest experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,George FFront Office Manager
Guest User
Standard Room
Daftar masuk pada Nov 2025
Family
4 ulasan
8.0/10
Very good
Disiarkan pada 16 Jan 2026
Room is spacious and clean, good value for money.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your kind feedback regarding the spaciousness and cleanliness of your room. We are delighted to hear that you found value in your stay with us. We look forward to welcoming you back in the future.Warm Regards,Harpreet SianGeneral Manager
Guest User
Standard Room
Daftar masuk pada Jul 2025
Family
1 ulasan
9.5/10
Amazing
Disiarkan pada 30 Ogo 2025
This was the second times I stayed in this hotel and found the staff very welcoming and friendly, which made check-in smooth and pleasant. The location is excellent—convenient for exploring the area and close to local attractions. The only downside was the noise at night, likely from nearby bars, which might be a consideration for light sleepers. Overall, a good spot for a short stay if you’re looking for comfort and accessibility.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback and for choosing to stay with us again! We’re delighted to hear that our team made your check-in smooth and welcoming, and that you appreciated our convenient location.We’re sorry to hear that noise from nearby bars affected your stay. Your comments are valuable, and we will continue to look for ways to help improve comfort for light sleepers.We appreciate your review and look forward to welcoming you back for another enjoyable stay in the future.Best regards,George Front Office Manager
LULUmama
Standard Room
Daftar masuk pada Jul 2025
Family
16 ulasan
8.0/10
Very good
Disiarkan pada 24 Ogo 2025
It’s a nice place to stay. High security when it’s night time, it requires you to use the room key to get in. The staff are helpful and friendly.
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your kind words! We’re glad you felt safe with our night-time security and enjoyed the friendliness and helpfulness of our staff. We look forward to welcoming you back on your next visit!Sincerely, George FFront Office Manager
Guest User
Standard Room
Daftar masuk pada Dis 2025
Couple
1 ulasan
10/10
Outstanding
Disiarkan pada 17 Jan 2026
Lovely hotel, simple. clean and efficient service. Very close to Utilitia Arena and good food/drink spots.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your kind words about our hotel. We are delighted to hear that you found our service efficient and appreciated our proximity to Utilitia Arena and local dining options. It is our aim to provide a comfortable stay for all our guests.Warm Regards,Harpreet SianGeneral Manager
Guest User
Standard Room
Daftar masuk pada Dis 2025
Solo traveler
2 ulasan
9.0/10
Great
Disiarkan pada 17 Jan 2026
Have a great stay. Good location, staffs are accomodating. Big room, comfortable bed and bathroom.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, appreciated our location, and found our staff accommodating. It is wonderful to know that you found your room comfortable. We look forward to welcoming you back in the future.Warm Regards,Harpreet SianGeneral Manager
Reduan Yusof
Standard Room
Daftar masuk pada Nov 2025
Business traveler
26 ulasan
10/10
Outstanding
Disiarkan pada 11 Jan 2026
I had a pleasant stay at Novotel Birmingham Centre. The hotel is very well located in the city centre, within walking distance to Broad Street, restaurants, and key attractions. The room was clean, spacious, and comfortable, with a good bed and practical layout. Staff were friendly, professional, and helpful throughout my stay. Breakfast offered a good variety and was well organised. Facilities such as Wi-Fi and the gym were useful. The only minor downside was some street noise at night due to the central location, but it was manageable. Overall, a solid and reliable choice for both business and leisure travellers. I would stay here again.
Jawapan daripada Pihak Penginapan: Dear Reduan Yusof,Thank you for taking the time to share your positive experience at Novotel Birmingham Centre. We are delighted to hear that you found our location convenient and that our team provided friendly and professional service throughout your stay. It is also gratifying to know that you enjoyed the comfort and cleanliness of your room, as well as the variety offered at breakfast.We appreciate your understanding regarding the sound levels from the street, which can be an aspect of staying in a central location. Your feedback is invaluable to us as we strive to enhance our guests' experiences. We look forward to welcoming you back in the future, whether for business or leisure.Warm Regards,Harpreet SianGeneral Manager
Guest User
Standard Room
Daftar masuk pada Nov 2025
Couple
1 ulasan
5.5/10
Disiarkan pada 21 Dis 2025
Very dated. Seperate toilet. Dirty floor. Beds not made up properly. Corridor very dirty. Stair wells with rubbish on them. Very stingy with the coffee and teas/ sugar/ milk in rooms. Lights not working. Very very noisy traffic outside. Double glazing doesn’t work. Can hear car horns beeping at 4am and revellers shouting and screaming in to the early hours. Won’t be staying here again
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that your stay did not meet your expectations. Please accept our sincere apologies for the cleanliness issues you encountered in the room, corridors, and stairwells, as well as the condition of the bedding and facilities. This is certainly not the standard we strive to maintain.We are also sorry to learn about the problems with lighting, the limited in-room amenities, and the level of noise from outside. We understand how disruptive this must have been, particularly during the night, and we regret the discomfort it caused. Your comments regarding the glazing and traffic noise have been noted and will be reviewed by our management and maintenance teams.We truly appreciate you bringing these matters to our attention, as they help us identify areas that require immediate improvement. Kind regards Corina Nica Front Office Team Leader Novotel Birmingham Centre
Guest User
Standard Room
Daftar masuk pada Nov 2025
Traveling with friends
1 ulasan
10/10
Outstanding
Disiarkan pada 21 Dis 2025
Great location for a friend's get together with hotel staff attentive. If you don't fancy the uphill walk from the train station, hope on the tram - just 3 stops.
Jawapan daripada Pihak Penginapan: Thank you for your feedback. We’re pleased to know you enjoyed our location and the attentive service from our team. We truly appreciate your recommendation and hope to welcome you back in the future. Kind Regards Corina Nica - Front Office Team Leader
Dr Massey Nazarian
Standard Room
Daftar masuk pada Mei 2025
Solo traveler
26 ulasan
5.5/10
Disiarkan pada 15 Jun 2025
Strange room, with separate WC like old English houses. TV couldn’t be heard … very annoying that the volume was limited to a very low level.
6/7
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for sharing your feedback.We're sorry to hear that the layout of the room and the TV volume settings did not meet your expectations. Some of our rooms do feature a separate WC and bathroom design, which reflects a traditional style, but we understand that this may not suit everyone’s preferences.Regarding the TV volume, we apologise for the inconvenience. The volume is limited to ensure a quiet and comfortable environment for all our guests, but we will certainly review this setting to see if any adjustments can be made to improve the experience.We truly value your comments as they help us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more comfortable stay.Warm regards,George Front Office Manager
Guest User
Standard Room
Daftar masuk pada Mei 2025
Couple
2 ulasan
5.0/10
Disiarkan pada 15 Jun 2025
Got to our room to find a big red stain on the carpet centre of the room. Huge stain and dots of what looks like blood that had tried to be cleaned away but not very well. Then some lights were not working in the room and on the bedside table was a white powdery substance all over it and the floor below it obviously not been cleaned correctly from the last stay. All skirting boards thick with dirt and dust! Then went to take a shower for the plug not to work correctly, turned the knob for the plug to pop up for the whole mechanism to fall out in my hand in 3 pieces. Stayed here many times and this was the worst and probably the last!!!
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for taking the time to share your feedback. I'm truly sorry to hear about the condition of your room during your recent stay — please accept our sincere apologies.What you described is far from the standards we aim to provide, and I can completely understand your disappointment, especially as a returning guest who has previously enjoyed staying with us. The issues regarding cleanliness, maintenance, and the shower fixture are unacceptable and do not reflect the level of care we expect from our team.Please be assured that your comments have been taken very seriously. We are investigating this with both our housekeeping and maintenance departments to ensure immediate corrective action is taken and to prevent such lapses in the future.We genuinely value your loyalty, and I’m sorry that this visit left such a negative impression. If you would consider giving us another chance, I would welcome the opportunity to personally ensure your next stay meets the standards you rightfully expect.Warm regards,George Front Office Manager
Guest User
Standard Room
Daftar masuk pada Okt 2025
Couple
1 ulasan
9.0/10
Great
Disiarkan pada 15 Nov 2025
Great location, comfortable beds, no road noise even though at front on hotel. Reception staff were excellent.
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for taking the time to share your experience! We’re thrilled to know that our team and location made your stay enjoyable. Your kind feedback means a lot to us, and we look forward to welcoming you back on your next visit!Sincerely., George FFront Office Manager
Guest User
Standard Room
Daftar masuk pada Ogo 2025
Family
2 ulasan
8.0/10
Very good
Disiarkan pada 14 Sep 2025
Overall good experience
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your feedback! We’re glad to hear that you had an overall good experience. We look forward to welcoming you back for another enjoyable stay soon.Best regards,George FFront Office Manager