Hotel berhampiran Rebaa Mosque, Bizerte

I stayed here for one night in August and got a nice welcome from Ismail at the front desk. I negotiated an upgrade with his boss on the phone who allowed it as I have Genius status on Booking. I visited a standard room which was quite nice and spacious (34m2) then went to my 2 room suite with 2 bedrooms, a living room, a big bathroom with a jacuzzi bath and huge kitchen plus an unfurnished terrace. There were two single beds in one bedroom and a double bed in the other one, both with TV screens on the wall. There were comfortable couches and a large screen TV in the living room. There was a washing machine in the kitchen which could be useful for long stays but there were practically no utensils or dishes. I had a look at the swimming pool which wasn't suitable for swimming lengths as it wasn't very big and the shallow end was roped off for children. I had completely forgotten that breakfast was included in the price so later on I ordered some strawberry juice (no oranges in Tunisia in the summer!), a cheese omelette and a plate of fruit from room service which arrived quickly. I went to take a shower in the fancy jacuzzi bathtub. There were no shower caps in the bathroom and housekeeping didn't have any either but the worst thing was that there was no hot water. A friendly lady came over to say goodbye to me as I left which was nice but I wouldn't stay here again unless I was sure they had hot water.

Firstly, the hotel is clean, spotless. However we had issues during our three night stay: the first night we went for dinner and the couscous, the potatoes and the pizza were all cold. The next morning we went for breakfast 30 minutes before it stopped being available, 9.30, and there was an empty container which had once offered scrambled egg and just one croissant. Food was generally very average. Our room was lovely, a suite overlooking the pool, but we had issues with towels: they took them away when they cleaned the room but didn’t replace them with clean ones unless I went to reception to ask; on the penultimate day they also removed the dressing gowns and I had to ask for these to be replaced. The pool was often crowded in an after as it seems they sell daily access for 60TND which many locals take advantage of. The room was listed as all inclusive on booking.com but only soft drinks are included so it clearly is not all inclusive. All in all, we didn’t think we got value for money at €300 per night. If you have a sweet tooth there is an abundance of choice every meal