Hotel berhampiran Christopher & Banks, Blackman

乾淨 寬敞 性價比高！就是早餐確實low了很多 類似於沒餐廳！泳池好小……….

Hotel was good, good location for where I needed to go, first time stay at Tru and boy what a disappointment. Go downstairs for breakfast and asked staff who was laid back on sofa, where are the eggs? She replied in a not so friendly way there are no eggs today, no explanation no nothing. Last time I will stay at this chain, all hotels in area serve breakfast with eggs, if it is an order issue the manager should be reprimanded, if a staff didn't feel like making eggs issue the manager should address it. I thought I went to a third tier chain motel!

No dust. Every time I have been there for the last five years I've been living here it has been a whirlwind of fun. All of the windows were wiped and bed sheets were freshly washed including new pillow cases they put in there for us before we got there

Located in a thriving part of the metro area, this hotel offers clean, quiet, well-appointed rooms, convenient parking and a front desk staffed with people who work with guests to make for a satisfactory stay. In our case, my wife attended a conference next door, which ended well past checkout time. Normally, that wouldn't be a big deal since the hotel is close to parks and other areas that are fine for reading a book, checking email, etc. But this was a typical hot, muggy Michigan summer day and thunderstorms threatened. Not conducive for spending hours in the car. We explained the situation and – problem solved – checkout was extended by three hours. That's customer service. That alone would be a reason to revisit if we were again in the area. I wish TripAdvisor would allow half-star increments to ratings. I gave the hotel four stars. That's a bit generous and 3 1/2 is more realistic.

出差路過，前台還在裝修，房間不算大但是乾淨，有免費早餐，交通便利，在高速邊上出差停留休息可以了，服務也算不錯

I checked in on 9/16 with my five year old daughter after a 12 hour car ride. The room was dated but whatever. I woke the next morning with bed bug bites on my left arm and a live bug under my pillow. Front desk came, told me it looked like a mite, and asked what I wanted to do: refund or a new room. I said I have two more very busy days and a clean room is a great start. They gave me a new room with dirty sheets, I was just hoping they were chest hairs. I asked them to replace the sheets while I took my daughter to my sisters to swim and see my family. Unable to get over the chills of bed bugs I went to the hotel to check the sheets and in reality, check out to go somewhere else. The front desk assistant stopped me as I was walking in and informed me the GM Kevin was comping my room. I thought ‘that helps’. I Checked the sheets and they had been changed. I went to the front desk and asked for clarification that the stay of three nights or the one night was compensated. She called the GM in my presence and stated “you will receive enough points for three nights”. Great. Her and I go to my room and check the mattress together to verify there’s no visible evidence of bed bugs in the new room. We’re good. I stay seeing as I already have the swollen, red, sweltering bites and it’s three nights earned. I appreciated the way the front desk assistant and the GM were handling the situation. The staff after the first day were rude, inconsiderate, and it always felt like you were interrupting them. I asked a front desk assistant Kevin for a fridge to put my daughters milk in, he laughed like I was asking for something outrageous. I had been told by the GM the day before that they could provide one. I was kind and patient and told them to please see what they could do. They absolutely did not give it a second thought. It wouldn’t have stung so bad if the situation was different. I had stayed four nights in June and encountered the staff attitude and subpar standards. I stayed again because it’s a Hampton and we use them often. I would have stayed again this week if this hadn’t have played out the way it has, but I’ll never stay here again. I have called and spoke with Kevin the GM and was assured he put the points in himself and they would show up. The next day 1,000 points showed up instead of 90,000 points. My husband called and was given the run around by a very rude assistant manager. Multiple phone calls have been exchanged. One phone call confirmed the hotel still has bed bugs. We have now been told we will receive 30,000 points for the one night with the bed bugs and that should be good since the other two nights didn’t have bed bugs. I’m sitting here looking at the bite areas, still pink and healing two weeks later, thankful my five year old wasn’t effected, and hoping no one else’s kids are.