Pengguna Tetamu
8 Februari 2025
Nightmare We chose to stay here as we were celebrating our baby’s first birthday in Blackpool. We were booked for 1 night (25th Jan). We get there after 5PM and to our surprise we had no message from the host about check in so we just rang the bell. Nobody has opened the door for us, nobody was there. We stood waiting with our child in the cold for about half an hour, ringing the door bell, knocking, ringing the numbers that were available. No response, no answer, nothing. The light was on in foyer so we just kept trying. About half an hour into us waiting, the host decided to call us and to our shock, we were told ‘the reason no one opened is because we’re not there’ the host was explaining that they had an electrical issue and there is no electricity (the light was on in the foyer inside the building). The person on the phone sounded drunk, she said she had a room for us next to the hotel- the place was run down and was awful. We were told she’s giving us the refund straight away and she’s sorry for not telling us about this. To this day we’ve had no response, no refund and we had to drive around Blackpool to find a hotel with a one year old at night. Absolutely disgraceful and I would urge everyone to stay away. Contacted the owner and Booking - still waiting for my refund, terrible...
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