Hotel berhampiran Sweet n sour sweet Sweet shop, Blackpool

Everything about our stay was fantastic greeted beautifully when we got there, room was lovely and clean, facilties brilliant, never a bad holiday experience hotel is beautiful, staff are always so lovely and the entertainment was brilliant will be booking again soon best hotel in blackpool didnt want to leave always a pleasure to stay there my son really enjoyed it wants to come back already you all take care be booking again soon could please keep me updated with the entertainment that's on for the rest of the year

Breakfast is great, plenty of choices to eat. It is a clean and very new hotel. The location is perfect, whether you have a car or without a car. Only one thing was disappointing for the housekeeping. They come to clean but never clean the bathroom.

I am contacting you to express my extreme dissatisfaction at my and my wife's experience at The Glendower Hotel on Saturday 7th September. What should have been a memorable night away for our 10 year wedding anniversary ended up ruined due to actions and failings of your establishment. After booking and paying in advance for a superior double on arrival we arrived at our room to find a standard twin. To say we were disappointed is an understatement. Then expecting a satisfactory resolution by your staff we were passed to your functions and banqueting manager who to add insult to injury offered said room for a £50 reduced cost. A room which we did not want, need or ask for. Then on refusal and asking for a full refund was told if we are ever in the area he would do us a great rate. I have no words to rationalize this as we would not just decide to stay if in the area, it would be pre planned as this was and even if the room was free for the night to turn up and not have a room due to sheer incompetency from your business. We were then left to go on our way while under extreme stress an anxiety over an hour from home with no where to stay for the night due to your shortcomings. I am at a loss as to how someone can book a room and pay for it which is then not available on arrival, at what point was our room just given away to someone else, someone paying a higher rate i suspect and why did no one make an attempt to contact us. In summary you only get one chance at a first impression and The Glendower Hotel failed at every level and ruined our wedding anniversary. Shame on each and every one of you, Mr Kirk Hughes

From walking in until departure we had a great experience, we stayed in room 300 a ground floor accessible room, our grown up daughter who has ASD , was able to sleep in the same room as my wife and I ( I am also disabled ) , the room was big and the bathroom with wet floor shower and an adapted bath ( with a low level door to get in ) was big enough to fit another double bed, The Breakfast was fresh every morning and there was always someone keeping an eye out to top-up when running low, all staff were very helpful with any enquiry / issue we had and attended to it as soon as was possible, a big thank you to Nicola and Alex at Breakfast, I would mention everyone else but can't remember their name, my only negative comment would be that even though we went in September to see the illuminations, there could have been more staff, 2 main for breakfast, 1 for evening restaurant ( who also was attending to the bar , assisting with reception and in kitchens ). The hotel & Staff were great and we plan to stay there again .

solutely amazing hotel ...staff are so friendly nothing was too much for them if there's anything you need they will cater for it if possible ...the Foods amazing ... the bar is well priced the swimming pool and sauna is cheap perfect for families and couples .. Definitely will be going again 3rd time I've stayed here it's amazing

Best Hotel in Blackpool staff awesome and friendly service outstanding. The imperial Hotel grade 2 listed building full of old world character many of the great and good stay here love the history. Fully recommend to everyone..

We went on a short break, staff were great. The room itself was fine though there was a broken light switch which we reported to reception. This was still to be changed when we left on the Monday(reported Saturday am). Bar prices were typical for a hotel and entertainment finished at 9pm on the Saturday as the singer was going to another hotel. That said we would go back again.

The hotel was nice and clean. Breakfast was chaotic e.g. long wait for table (despite being asked to pick a timeslot and being there at that time), nothing to bring milk to your table, the hot water urn being empty, some of the breakfast items had run out, etc. I would stay there again. WARNING - parking is expensive £15 a night, unless you booked your room directly with the hotel. Travel websites might save you a few quid but check first. You have been warned!

When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access. We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims. We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer. The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak? The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place? We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped. The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness. Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets. In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well. The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish. Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.