Hotel berhampiran Blaenau Ffestiniog, Blaenau Ffestiniog

From start to finish this place was amazing. I spoke with the hotel owner Regan in February prior to booking explaining it was my wife’s 60th birthday and I wanted it to be special, and neither he or his wife Emma didn’t disappoint, brilliant hosts, providing fabulous hospitality. The breakfasts were all very good (we stayed for 4 nights) the breakfast room has all been redesigned and refurnished, as had the room we stayed in which had a picturesque view over the mountain which the hotel overlooks at the front. The hotel now called the Ty Afon - River House is situated within a pleasant 5 min walk from the centre of the village. Nothing was too much trouble and his staff we also equally friendly and accommodating. A really enjoyable stay and we shall definitely return next year, thank you for making my wife’s birthday so special🙏

Lovely hotel at good location, around 10 mins walk to the town centre. I love the swimming pool, sauna & steam room, excellent facilities. And the food there was good too!

We booked a table in the bar here as our one evening meal out on a week’s self catering holiday locally as we’ve previously had good meals here. We couldn’t have been more disappointed this time. They had one member of staff on the bar when we arrived and we waited for around 10 minutes to order. We then waited an hour for food. During this time I chased it up (at 40 minutes and 50 minutes) with two different staff members, neither of whom came back to update us. From a 7.15 reservation our food arrived at 8.45. The two children were exhausted and starving. One of their meals was luke warm. They ate it regardless because they were hungry. No one came to check how our meals were. When someone eventually cleared our plates I complained and suggested it might be a nice gesture to knock something off the bill. The waiter went to the kitchen and came back saying that the wait time was ‘as expected for a bank holiday weekend’ and as we had eaten our food there would be no concession. I explained that had we been told about the wait time we would have had the option to make alternative arrangements but they’d taken our money and just left us waiting, to a point where it was almost too late to have even gone elsewhere- most kitchens take last food orders at 8.30-9pm - and we had two children with us. He shrugged. That was that. I’m so appalled. We’ve eaten here on every visit to the area for the last 3 years (we have family nearby). We won’t be coming back. Rude, unprofessional, and terrible service. Food was very average.