Four Points by Sheraton Bansko

The hotel was recently renovated, the lobby is nice with the stuff at the front desk were very friendly and helpful. Breakfast was good for a 4 star hotel and overall we enjoyed our stay.

Новый, чистый отель. Хороший завтрак с очень вкусными круассанами и каппучино. Спа зона также отличная, работает до 8 вечера.

酒店很新，乾淨整潔舒適的客房，位置優越，出門就是商業區，購物吃飯很方便。離纜車站300米左右，旁邊有個很大的免費停車場。非常推薦。

The hotel is at a great location - close to the city center, close to shops and main streets with restaurants and bars, and at the same time close to the gondola cabin. The rooms are spacious and stylish, there is a nice balcony as well as coffee machine and tea. Every day they bring 2 bottles of water as a compliment. There is a nice spa and pool (outside and inside). Overall, the place is amazing for a holiday in the mountains!

We are very grateful to Janitsa for her immediate and professional attention at check-in. She was really sincere with our needs throughout our stay. A lot has been written about the air conditioning, but it has been improved and was available upon request. Most facilities in Bansko do not usually have air conditioning because winter is the main season, but this is one of the few hotels that has air conditioning and is comfortable even in the summer. The facilities have been renovated and the rooms are clean and modern. We planned to stay two nights, but are considering an additional night because of the staff and comfort. If you have an IT visa, you would be super happy if you could stay here long term.

All comments are highly distorted. If you visit the hotel during the week and not at the weekend, your breakfast will be moved from one restaurant to the other without you being notified. When you ask the reception why the guests are not notified, you get an answer from the receptionist: "I can't do anything", instead of an apology. Spa and pool hours are fixed from 8am to 8pm. The reception is also not sure about the opening hours of the pool. It turns out that the outdoor pool for adults is open until 6pm, not the children's pool until 7pm. No one cares that there are guests at the hotel. Anyone who wanted could "melt" in the children's pool. In the morning, the outside pool starts when the lifeguard wants to come to work. You go in for breakfast and after 10 minutes a girl runs up to you, who has realized that she works at the hotel and comes to ask you which room you are from. Extremely poor breakfast variety. In the evening after 9pm there is no one to make you a cocktail at the lobby bar. Overall score:0. No one cares or wants to make you feel comfortable as a guest in the hotel.

One of the greatest hotels i have ever stayed and for sure better than the old and neglected kempinski. Marriot once again made a jewelry. Super comfy and cozy room, clean with nice atmospheric scenery. Everybody is smiley and polite. Highly recommended.

This hotel is the best hotel in Bansko comparing to other 4 and 5 stars hotels. It is a prime Location with a short walk to the gondola and next to all the restaurants and historic sites of Bansko. Best service to the point that they even arranged a personal ride for me when all the taxis in Bansko were busy and not responding to phone calls (as Bansko has only one taxi company). Great breakfast, very attentive chef that we had a pleasure to talk to many times. Modern, freshly renovated rooms with comfortable beds and great Mountain View’s. Modern, upscale feeling lobby with great bartender. Bright, modern hallways. They arranged even laundry for us and personally dropped it off when we had issues with one of the off-site laundry places. They staff is very attentive, smiling and trying their best. We were very happy staying at this hotel as titaniums and would recommend this hotel to everyone that is looking for professionally run hotel in Bansko. I can’t wait for their kids club to be open, as that will be a cherry on the cake.

We spent a weekend at the hotel for Ski & Hiking... The hotel is very new & rooms are clean & modern, the breakfast is very good & there's also a restaurant and a bar on site... The hotel staff are very helpful & friendly, and the front desk manager is very helpful.. The location of the hotel is very convenient, walking distance from the Ski gondola, ice rink & several good bars & restaurants... There's both an indoor & outdoor pools, a spa & a pool table, really everything you need to have a great time... Can't recommend the place enough and we'll definitely come back when in Bulgaria :)