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Hampton Inn and Suites by Hilton Bloomfield Hills Detroit

Hampton Inn and Suites by Hilton Bloomfield Hills Detroit

4.4/521 Ulasan
First night of a two night stay. I approached a member of the room service staff, only to be informed that cleaning would only occur upon instruction from the front desk. After relaying my request to the front desk, I received assurances that it would be taken care of. However, upon our return that night, our room remained untouched. Frustrated, I sought an explanation from the front desk, only to be directed to either inform the receptionist or the room supervisor if I want my room cleaned next time. Second night of two. While my son and I were engrossed in the NCAA Men's Basketball Tournament, an unexpected power outage plunged us into darkness. Despite our hopes, the TV remained dormant until the following day, and to our discomfort, the heat failed to return as well. Seeking some form of compensation for the inconvenience, I inquired about a discount, only to be met with a dismissive response citing that the circumstances were not there fault. During check, I was once again reminded that the situation wasn't their responsibility. To compound matters, the culinary experience was further marred by undercooked eggs on both days of our stay. I took the time to complete their survey, hopeful that my concerns would finally reach corporate ears. Yet, once again, my pleas seemed to go unnoticed and unanswered.

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