Hotel berhampiran Kingsley Beach, Boat Harbour

We recently spent 4 nights in a 2 Bedroom, 2 Bathroom Villa directly opposite the beach access with our two young children (3 & 2). We specifically chose this Villa type as it is shown on their website to have NO bunks, our 2 year old is a climber and we felt this was safest. Upon check-in, we noticed the cabin had a bunk. I contacted reception and no alternative was available. The cabins are roomy with a dishwasher, BBQ and laundry. The sinks and showers were mouldy. Throughout the stay I purchased fly spray to kill multiple cockroaches. The grassed areas are dry/dead and full of bindies. I notified reception staff of these issues upon check-out and no apologies were offered, there was also no feedback survey hence my TA review. Aside from these issues, the park is in a GREAT location and has outstanding facilities. The pool, pedal cart hire (they are old and rattly although really fun), the jumping pillow, multiple playgrounds and camp kitchens, weekend kids disco etc. As a young family, we were all very well entertained for our 4 night stay without having to leave the park. There is a great cafe just outside the park that does great food in a relaxed environment.

Never again. Near 20 yrs we've been visiting middlerock. Never had such poor treatment at any park in our lives. Park management will shift you to a different site of they stands to make more money from larger groups that want to stay together. Security and park management do nothing to keep order in the park, violence is tolerated from rogue groups attacking families, with Security merely a show of uniform, no order in the park after dark, very dangerous for children who are forced to share blind corners and access roads with oncoming vehicles, not enough amenities for amount of people during peak times, no duty of care with regard to providing safe environment to families, will not refund stay even if holiday is ruined by violent patrons who management allowed to stay theblist goes on. A once great park is now far from that. Staff and management need training in customer service and the place needs a much safer traffic management plan as a bare minimum. Not worth the near $1200 for 14 days of hell.

This is a great place to stay. The pool is magnificent, 1 bedroom apartment was spacious and clean with everything you need. The staff are very friendly and helpful. Great spot, but you do need a car to get around.

A bit disappointed that Trip.com didn’t give you the option to claim NSW vouchers. Landmark Resort provide excellent customer service, best I had ever experienced. Sam was amazing on our arrival and very helpful. Floors were sticky from soap residue, she came up within 10 minutes to wipe over tiles with clean water. Later that evening, she came up again to help me with the turning on the stove. Apartment was immaculate and well designed for a small 1 bedroom. Comfortable and modern. Lots of double PowerPoints to plug in your own devices. Beautiful view off the balcony. Excellent fast wifi. Great pool and games room (air hockey with ability to team up with a partner - 4 players, plus other games). Negatives: 1. Kitchen - No oven. Could add scissors, wooden spoon and smaller sized pan. Strange to have a huge fry pan to cook for 2 people, and on a small stove top. Also would recommend replacing Tefal type plans as they can become a health hazard when old. Bathroom - Shower head could do with an upgrade to handheld as the fixed one is small, and only wets just below shoulders, plus splashes everywhere. We made good use of the spa bath. Square toilet seats aren’t comfortable. Iron is very cheap and old. Dirt was coming out of the holes underneath and water kept spilling out of it.