Nasriyati
July 17, 2023
Good facilities, nice view. But the front ofiice was not nice. She had lack of smile and didn't have eye contact with me as a customer. The terrible thing is My room was not suitable with my order. I ordered twin bed but she gave. me double bed without confirmation when she gave me the key. After long walking while picking my baby to reach the room, and after open the door's room I just knew that I don't get the twin bed.
I have to walk back , using two elevators, to front office to change the room
The front office, make a call and say sorry offer me for any request but I was already upset
When I did check out she (the same front office) didn't say any sorry. And also lack of words