Pengguna Tetamu
31 Januari 2023
The resort was nice in general but we were truly disappointed by the poor maintenance and service of the Sea View Villa.
The Villa was not ready upon official check-in time 3:00pm. We waited until around 3:20pm and the staff told us the Jacuzzi inside the room was still under maintenance. We were advised to get into the room first so that we could at least stay inside the Villa. However, when we tried to open the Villa door, the key card was stuck and we failed to open the door. Some workers came and tried to fix the door lock for over an hour but they were unsuccessful. We were told that another same Villa will be arranged for us to transfer. It was super frustrating as it totally disturbed our plan. The another Villa was not very clean and looked a bit worn out, seemed like not in use for a long period.
With the above hiccups, we were not compensated with anything. This could have been a good resort with improved service and maintenance.
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