Pengguna Tetamu
15 Februari 2025
This is a self-service studio apartment, not a hotel, misleading advertising by Trip.com and other platforms. Their is no reception or service person and no breakfast at the hotel. They send you an email asking for your credit card details before check-in that they claim is for the city tax, however, hotels such as the Marriott do not charge you city tax on top of your booking fee. Furthermore, other reviews say that they use this card info to charge you for damages you did not cause after your stay. I emailed them because I don't carry credit cards when travelling and was travelling already, they contacted me on WhatsApp for my credit card and confirmed that they did not receive my email but would follow-up with the local team. No further responses or refunds or communication thereafter, I lost my full booking fee on this, however I would rather stay in a proper hotel. Please do not stay here, it's more expensive than excellent hotels with great breakfasts in the area. Do not make my mistake and think it's a proper hotel.
Terjemah