Hilton Boston Back Bay

I was not very satisfied with my stay this time, mainly due to the attitude of the hotel front desk staff. During the check-in process, the staff appeared rather cold and lacked basic courtesy and a proactive service attitude. As the first point of contact between the hotel and its guests, the front desk plays an important role in shaping the overall guest experience. I hope the hotel can provide better staff training and improve its service quality.

Great location. The room was clean and beautiful. We were able to check in early. Highly recommend! Will be back ☺️

The hotel was clean, staff was nice. My only complaint is that after your stay they charge random ridiculous fees.

Really good hotel to stay at, perfect for location and rooms are nice and clean, great service, all around!

Nice hotel in back bay, walking distance to Fenway Park which is a plus. Rooms with nice and clean.

Ongoing construction during stay — business center, restaurants, and gym unavailable Phone in room not working (line issue not fixed during stay) Safe box not working (couldn’t be repaired on-site) Overall, multiple maintenance issues and unavailable facilities made the stay disappointing.

Excellent, very clean and it also was very close to nearby restaurants

Very big room, nice location. I spent two quiet nights there and fell good.

A true "home away from home" for a new international student. As an international student newly arrived in the U.S., Hilton Boston Back Bay was my very first landing spot. I have been staying here for two weeks while navigating the difficult process of apartment hunting—which has been incredibly stressful due to my lack of U.S. credit history and language barriers. However, this hotel truly gave me a sense of "home" during this challenging transition. Even though my English is not perfect, every staff member I encountered was incredibly patient, friendly, and accommodating. Their kindness made a huge difference in my first few weeks in Boston. I am deeply grateful for the warm welcome!