To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.0
Service4.1
Cleanliness4.3
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All reviews(87)
Positive reviews(18)
Reviews with photos/video(1)
Friendly staff(6)
Negative reviews(6)
Guest User
Terrace View King Room with Courtyard View
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 1, 2025
"The hotel exceeded expectations with its prime location, modern amenities, and exceptional service. Clean, spacious rooms and a delicious breakfast made our stay memorable. Will definitely recommend for both business and leisure travelers!"
Man Yi Kathy
King Room with City View
Stayed in Sep 2024
Family
16 review
4.5/5
Great
Posted on Oct 28, 2024
The room is clean and service is good. The hotel is located in a very convenient location in Boston and it’s safe to walk around even at night.
Phyllis
Two Double Room with City View
Stayed in Sep 2024
Travel with friends
25 review
4.7/5
Amazing
Posted on Oct 14, 2024
great place for stay and nice view from the room , friendly staff
Guest User
Terrace View Two Double Room with Courtyard View
Stayed in Oct 2024
Travel with friends
1 review
0.5/5
Posted on Nov 18, 2024
Don't go
The cleaning staff stole things!!
Dyson hair dryers and hair straighteners were stolen 6
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Guest User
Club King Room
Stayed in Nov 2024
Couples
17 review
5.0/5
Outstanding
Posted on Feb 21, 2025
The facilities are complete, the bed is comfortable, and the service is good
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Guest User
Two Double Room with City View
Stayed in Jun 2024
Family
7 review
3.0/5
Posted on Jul 16, 2024
The whole place is old, hair stuck to the wall in the bathroom, not cleaned at all. I told the front desk about valet parking but it was no use, until I got impatient and called again, no one responded. I called for car and luggage service at 11:15, and called again at 11:30, and someone came up to pick up the luggage, and then the luggage service notified me to pick up the car, and I left the hotel at 11:45... I think the Ritz brand is basically finished.
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michelle
Terrace View King Room with Courtyard View
Stayed in Jun 2024
Business travelers
2 review
1.5/5
Posted on Jul 21, 2024
The room is very old. There is no beverage in the refrigerator. The hotel staff has a very bad attitude. The overall experience is very, very bad. It is not a five-star hotel at all. The elevator is also broken.
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Tanglilai shuiliqu~
Executive Suite
Stayed in Jun 2024
Family
14 review
3.2/5
Posted on Jul 13, 2024
I booked a suite, but something happened and I had to check in late at night, which was not a good experience.
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Guest User
Terrace View Two Double Room with Courtyard View
Stayed in Dec 2024
Family
9 review
5.0/5
Outstanding
Posted on Jan 22, 2025
The room is very good and comfortable, recommended
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Songzhixiang
King Room with Scenic Park View
Stayed in Jun 2024
Booked for others
64 review
5.0/5
Outstanding
Posted on Jul 28, 2024
I booked for others, and it's okay to listen to the feedback from the guests. I recommend it.
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Banma
Executive Suite with Club Lounge Access
Stayed in Jul 2023
Family
2 review
4.5/5
Great
Posted on Aug 12, 2023
Small suite room is quite big. The Lounge provides all three meals, and the Dessert Chocolate Tata in the evening is very good, and the service is good. There is no Taxi at the entrance of the hotel, so you have to use Uber. The gym is shared with Equinox on the third floor downstairs. There is a Press In Clean laundry at the entrance of the gym to pick up clothes the next day. There is a problem with the only Wi-Fi link, although I tried to communicate with the background for two days.
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Yangyu
Terrace View King Room with Courtyard View
Stayed in Dec 2023
Business travelers
43 review
5.0/5
Outstanding
Posted on Jan 30, 2024
The room is clean and hygienic, the front desk reception is warm, the hotel overall feels tidy, there are many places to eat around the hotel, and shopping is more convenient
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Guest User
Terrace View King Room with Courtyard View
Stayed in Oct 2023
Solo travelers
12 review
3.5/5
Posted on Nov 9, 2023
The service is average, the room is quite big, and there are better options at the same price. Low cost performance, not recommended
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Anonymous User
Club King Room
Stayed in Aug 2023
Business travelers
1 review
1.0/5
Posted on Sep 16, 2023
After staying here for ten days, the bellman completely ignored me when he saw Chinese faces. A girl had to carry four large pieces of luggage by herself. The bellman stood at the door chatting. I understand the tipping culture in the United States, but I don’t even have a basic sense of service, so I can’t tip even if I want to. It was like this on the first day I arrived, and it was also like this on the day I left. During my stay, I also saw the bellman's attentive expression towards white faces, which was really bad. The sanitation was basically not cleaned, and I was given a tip after staying for ten days. It was still an executive floor, so I just messed with the sanitation and it was over. I specially booked meals on the executive floor, which were extremely unpalatable. The elevator is always filled with a body odor that makes you want to vomit. The bedding in the room was even more outrageous. The bed was too soft, like sleeping in a pit. What was even more terrifying was their bedding. The quilt cover was so long that the quilt core came out when I slept, and the sheets were rolled up in a mess. I also stayed for ten days and spent nearly 40,000 points. I asked for points as a Marriott member, but I only got 300 points😭. It is recommended that if you want to book a Ritz-Carlton hotel, it is better to book the Langham Hotel. I briefly stayed at the Langham Hotel for 3 nights. The service was good, the hygiene was good, and the breakfast was very delicious. Never book a Ritz-Carlton hotel unless you want to spend 5-star money and suffer the consequences of a 3-star hotel. Don’t order, don’t order, don’t order!
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Guest User
Two Double Room with City View
Stayed in Jul 2023
Solo travelers
10 review
3.7/5
Posted on Aug 14, 2023
I hesitated for a long time when I booked this hotel, and I read the mixed reviews. But the price is indeed lower than other five-star hotels, so I still booked it... Sometimes there is a doorman, and sometimes there is no doorman. Even if he sees you carrying your luggage, he will not come to help you, just look at it from a distance So...stayed for two nights, the only service I felt was that the cleaning aunt would knock on the door in the evening and ask if there was any need for help. The rest already felt like an independent hotel... The facilities were really old, and the bedside cabinet was placed under the bed There is a huge and obvious multi-function socket. To charge, you can only charge by unplugging the other plugs of the multi-function socket... Staying in so many five-star hotels, this is the first hotel without a USB plug... Even the hotel It has been in business for a long time, and it's time to update the facilities... The carpet looks like it hasn't been washed for a long time, and the oil spots are everywhere... The decoration is definitely worthy of a five-star hotel 50 years ago, and now it has... Before I came to Boston, I lived in the New York Times Ritz-Carlton. I just want to feel what happened to you at the Ritz-Carlton... There is no progress and improvement. I can only watch your peers surpass you.