Hotel Terbaik di Boston dengan Spa

The staff was very friendly and helpful and the room/view were beautiful. The breakfast was exceptional. I would definitely stay here again.

For such a nice hotel the room need to be updated. the outlets in my room did not work, specifically the 2 closers to my bed. I had to run my extection cord across the room by the big lamp to get my medical devise to work. The bathroom sink could use an update. I could not close the pop-up drain. thank U! JORGE

4.5 stars for the hotel! Location: Back Bay, close to Newbury Street, close to Prudential Center. Bus stop to Logan Airport just outside the adjacent shopping mall. Three minute walk to front desk. Check In: fast and friendly Room: 22nd floor, nice view, large, nice beds, clean. Housekeeping: on my last day we had two towels in the bathroom that had been washed, smelled fresh but still had large dirt stains (hair dye?). I informed the front desk upon check out and they apologised. If not for the towels I would have given 5 stars. 3 stars for breakfast: Restaurant and coffee shop: just ok. Polite service, willing to accomodate dietary needs (no gluten) but not executing it well. Very friendly host (from Barbados) but rest of staff need to be re-trained.

Pros - location near train station , easy location to use local bus Cons - Breakfast was using voucher worth USD20 per room which could be used at Starbucks at lobby or at the cafe but I believe a cash top up is needed if you are having their buffet which is a very limited choice . Also no amenities kit (toothbrush, shower cap given) - have to request. Same for bedroom slippers . No bottled water in room.

波士頓老牌五星酒店？在波士頓最熱鬧方便的位置了，逛街吃飯去公園發獃也都衹有幾步路程就到了。房間很小，但設施都很新，應該是重新裝修過的。服務也很好呀，保潔是個中國阿姨，我們碰到了還聊了會天哈哈哈。酒店前台強烈推薦了酒店裡的意大利餐廳，一直跟我講amazing，說是波士頓最好的意大利餐廳。可惜我太累了，完全不想搞dress code然後端坐在餐廳吃兩個小時的飯...遺憾啦，下次有機會補上啦

The staff were very helpful and they upgraded us to a lovely spacious room with a fabulous view! The hotel is in a great location. Walking distance to the Pacific Mall, the museums, Newbury St.and many restaurants around. The Lucy Bar and Restaurant inside the hotel is excellent and the food was great! I recommend this hotel to everyone and will definitely stay there again.

Had the pleasure of staying here superbowl weekend. Location is fantastic and the amentities were fabulous. There is a steam room and a sauna along with a hot tub and pool that overlook the park. Each member of staff was extremely kind and willing to go the extra mile to make guests feel important. I loved going to the coffee shop each morning and the baristas were cheerful and pleasant to interact with. Room was super clean and cozy. Bed was a dream. If I have the opportunity to stay again, I would do it in a heartbeat.

小suite 房間還是挺大的。Lounge 三餐都提供，晚上Dessert 巧克力Tata 很贊，服務都不錯。酒店門口沒有Taxi，得用Uber。健身房和樓下三樓的Equinox 共享。健身房門口有個 Press In Clean 洗衣店隔天可以拿衣服。唯一Wi-Fi 鏈接有問題，雖然試試了二天和後台溝通。

I would love to have nothing bad to say..but the staff is extremely rude..when I spoke with them they made me feel like I was annoying or disturbing them. Also I reserved to be able to check in from midnight to 6am and they wouldn't allow me check in till noon..(and they explained that I shld have to pay an early check in, but they weren't going to) I felt like they were pretending to give me a deal when in reality I've checked in a 12 or earlier there before and i never was charged. Also a 3pm check out and they were going to waive h That $50 fee but... This morning I received a VERY UNPROFESSIONAL CALL from the front desk. Her- The woman said and I QUOTE ” um hello, umm..who are you? How did you get on that room? And alot more umms. She was super confused and very nasty. She stated she was going to charge me for another day because it was now 3pm.. Me- I told her, no ma'am I spoke with someone last night and we made this arrangement. Her- who did you speak with Me-i dont know who checked me in Her- yea well if you not out in the next 10 min. I will be charging you if you go over 10 min. Me-Ok (I was totally confused by her confusion) and said, ok give me a few mins. Her- click..she just hung up on me because apparently she was done with what she had to say. When I checked out they 3 at the front desk were also unprofessional. The worst one was the lady who actually checked me out..her demeanor was exactly how explained, I was bothering her. She also picked the phone and called someone else in the building and was speaking to someone in Spanish about me and little does she know I'm Irish\Mexican and could understand her talking..she was speaking about me and she. Stated I should pay the late fee of $50..to who ever she was talking to. She was a so unprofessional. Then this morning at breakfast the food was cold and several drinks were not available. Also they put the cereal out but didn't have milk. Other then that the food was decent and the spread was great. Our room was nice but it smelled of cigarette smoke. Other then that. I would stay again though only because it is the most convenient one ..location location location

For $600 a night, a warm shower is not an unreasonable request. After spending a long day in the car, all I wanted was to relax. Unfortunately, there was no hot water in our room. Hotel made excuses that they knew the hot water was out, but didn't know which rooms were affected (so maybe give us a heads up about the cold water before you give me the room card, so I can let you know before I get in the shower) Manager tried everything to avoid giving compensation for the inconvenience of not providing a basic requirement of a hotel room. Finally, took off $100 off the bill, but acted like that was unreasonable. Seriously.