Hotel berhampiran Top Market and Deli, Bothell

Very pleased with location, guest room, and pool. Breakfast could use some revamping with a little more space to maneuver around. Thank you for offering sugar free syrup for waffles! Hall noise was a little issue (doors slamming, people walking). Hotel staff very nice. Would stay again! Thank you!

I am updating my review to acknowledge that the hotel did ultimately resolve my issue in a satisfactory way. I do understand that the hotel industry, like airlines, overbooks as part of their business model. It just happened to be a stressful travel day and poor timing to draw the short straw. Original review: I booked this property months ago at a very handsome rate. Less than one hour before check-in I got an email saying they were overbooked and they did not have a room for us. They offered to put us up at a property 40 minutes away. What?? I chose the hotel for the location, and frankly, overlooked the lackluster reviews in doing so due to proximity. We had tickets to a concert nearby and the alternate location was not a viable option for us. They left us with no choice but to scramble and pay an absorbent, last-minute rate somewhere else. I travel a lot for work and leisure, and never have I been cancelled on last-minute by a property without a realistic alternative accommodation. This experience turned what should have been a fun day into a stressful mess. Thanks a lot.

I chose to stay at Holiday Inn and Suites Bothell for a business trip due to convenience. That's the last time I do that. The hotel is newer, but that's all I can say for it. After checking in, I went upstairs to my room and while settling in, I heard this loud, rumbling noise that sounded like a freight train going through my room. When I called downstairs to ask what the noise was, the front desk clerk told me it's because one of the washing machines has a bearing loose. So it has a bearing loose, shakes my entire room and you don't bother to tell me about it when I check in thinking I won't notice it? When I ask if this will be going on all night, she says, that they usually stop the wash about 7-7:30. Since I had to leave, I wasn't in the mood to have to negotiate a room change so I left and came back later. I slept fine enough - the bed was comfortable. The bathroom has a weird configuration - there is a good amount of space, they just didn't make the best of use of it with the showing and toilet being squeezed on one side and the sink on the other. I also saw bugs in the bathroom which was not pleasant. I think the final straw was calling down to see if there was coffee in the lobby and being informed by the front desk clerk you have to buy the $18 breakfast to get coffee or use the coffee in your room. My colleague walked to a nearby coffee stand, I opted for the Chevron down the street. I don't know why the Manager thinks it is acceptable to put people in a room that sounds like a freight train is running through it or setting up a coffee stand where you can get a coffee for a few bucks, but everything stems from management down - so Holiday Inn and Suites - you can do better and you lost this customer.

環境不錯，服務周到

乾淨衛生 ，周邊有商超，藥店，出行也很方便。酒店前台人很好，辦理入住很迅速。housekeeper還給我們打掃了房間